Customer Service Representative
What Matters Most
• Competitive pay of $16–$18 per hour
•Menomonee Falls, WI
• Schedule 7:00am-3:30pm
• Non-exempt position supporting customer service and production scheduling
• Weekly pay with direct deposit or pay card
• When you work through The Reserves Network, you are eligible to enroll in dental, vision, and medical insurance, as well as 401K and our referral bonus program.
Job Description
The Reserves Network is seeking a Customer Service Representative to support production scheduling and keep customers informed about their orders. Reporting to the Scheduling Supervisor or Office Manager, you will prioritize jobs according to customer needs, coordinate with production teams and outside vendors, and help the company achieve its goal of 100% on-time delivery. This role requires attention to detail, strong communication, and the ability to manage deadlines with minimal supervision.
Responsibilities
• Respond promptly to customer requests for order status and communicate job updates to customers and internal teams.
• Update customer orders upon request when production schedules allow.
• Coordinate with outside vendors to obtain quick turnaround on jobs.
• Maintain the late-order list and expedite customer delivery and production schedule priorities.
• Review customer delivery dates using material requirements planning (MRP) reports and forward information to order processing promptly.
• Check materials on order for current jobs and follow up with purchasing on past-due materials.
• Work with production supervisors and other departments to locate job cards and support production needs.
• Retrieve electronic data interchange (EDI) files and create purchase orders for outside labor.
• Perform additional duties to help maintain an efficient flow of scheduling work.
Qualifications and Requirements
• High school diploma or equivalent.
• At least one year of production experience involving expediting, scheduling, and customer service in a job shop environment strongly preferred.
• Excellent prioritization, time management, and project management skills.
• Effective communication with internal teams, customers, and outside vendors.
• Accurate, detail-oriented, and able to work cooperatively as part of a team.
• Ability to work with minimal supervision, exercise independent judgment, and meet deadlines in a fast-paced environment.
• Willingness to assist with changing production priorities while maintaining a focus on safety and quality.
• Ability and willingness to wear required personal protective equipment when entering the shop.
Work Environment
Work takes place in an office and plant environment with possible exposure to heat, noise, dust, and cold temperatures in winter. Safety protection is required when entering the shop. Overtime may be required.
Benefits and Perks
• Pay rate of $16–$18 per hour
• Weekly pay with direct deposit or pay card
• Eligibility to enroll in medical, dental, and vision insurance, as well as 401K
• Referral bonus program
Your New Organization
Join a manufacturing job shop where customer service, scheduling, and production teams work together to meet customer delivery needs. In this role, you will help keep orders moving, communicate updates, and support on-time delivery.
Your Career Partner
The Reserves Network, a veteran-founded and family-owned company, specializes in connecting exceptional talent with rewarding opportunities. With extensive industry experience, we are dedicated to helping you achieve your professional goals and shine in your field. The Reserves Network values diversity and encourages applicants from all backgrounds to apply. As an equal-opportunity employer, we foster an environment of respect, integrity, and trust in every aspect of employment.
The pay range for this position is $16.00–$18.00 per hour. Final compensation will depend on skills, qualifications, experience, location, and internal pay equity.
