Inside Sales Account Manager

We are looking for an Inside Sales Account Manager to support client relationships and drive continued account growth for a Pewaukee, WI area organization. This position blends consultative selling with responsive service, making it ideal for someone who can identify customer needs, maintain strong communication, and manage opportunities through the full sales cycle. The role offers the chance to work closely with existing and prospective clients while using CRM tools to keep activity organized and effective.

Responsibilities:

• Build and strengthen relationships with assigned accounts by serving as a consistent point of contact for sales and service needs.

• Reach out to prospective and current customers to uncover opportunities, present solutions, and encourage long-term business growth.

• Manage account activity throughout the sales process, from initial outreach and follow-up through quoting, renewal discussions, and ongoing support.

• Maintain accurate records of customer interactions, pipeline updates, and sales progress within Salesforce.

• Respond promptly to client questions and concerns, delivering attentive service that supports retention and satisfaction.

• Partner with internal teams to coordinate customer requests, resolve issues efficiently, and ensure a smooth overall experience.

• Monitor account trends and sales results to identify areas for expansion and improve engagement strategies.

• Prior experience in inside sales, account management, or a comparable client-facing business development role.
• Demonstrated ability to build rapport with customers and manage relationships in a detail-oriented sales environment.
• Strong customer service skills with a proactive approach to resolving issues and supporting client needs.
• Experience using Salesforce or a similar CRM platform to track activity, maintain records, and manage pipelines.
• Effective verbal and written communication skills with the ability to present information clearly and confidently.
• Strong organizational skills and the ability to handle multiple accounts and priorities with attention to detail.