Assistant Service Manager - Commercial Roofing
Location: Lombard, IL
Compensation: Competitive salary based on experience
Position Summary
We are seeking a motivated and organized Assistant Service Manager to support the day-to-day operations of our Commercial Roofing Service Department in Lombard, Illinois. This individual will work closely with the Service Manager, technicians, customers, and office staff to coordinate roofing service calls, manage project schedules, ensure customer satisfaction, and support departmental growth. The ideal candidate has strong organizational skills, roofing or construction industry experience, and a commitment to delivering exceptional service.
Key Responsibilities
- Assist the Service Manager with daily operations of the commercial roofing service department.
- Coordinate and schedule service technicians for roof inspections, repairs, maintenance, and emergency service calls.
- Communicate with customers regarding service requests, project status updates, and scheduling.
- Prepare service work orders, estimates, proposals, and related documentation.
- Track job progress and ensure projects are completed safely, efficiently, and on schedule.
- Support material ordering and coordination with suppliers and vendors.
- Review service reports, photographs, and field documentation for completeness and accuracy.
- Assist in maintaining departmental records, service agreements, and customer files.
- Help ensure compliance with OSHA regulations and company safety policies.
- Support billing, invoicing, and warranty documentation processes.
- Assist with technician training, performance monitoring, and workforce development.
- Participate in customer meetings, site visits, and roof inspections as needed.
Qualifications
- 2+ years of roofing, construction, facilities management, or service management experience preferred.
- Commercial roofing experience is highly desirable.
- Strong communication and customer service skills.
- Proficiency with Microsoft Office, scheduling software, and basic computer applications.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Strong organizational and problem-solving skills.
- Valid driver's license with a satisfactory driving record.
- Ability to read and understand roofing specifications, drawings, and scopes of work is preferred.
Preferred Skills
- Knowledge of commercial roofing systems including TPO, EPDM, PVC, modified bitumen, and metal roofing.
- Experience preparing estimates and service proposals.
- Familiarity with safety regulations and job-site best practices.
- Strong leadership skills and ability to work effectively with field personnel and customers.
Benefits
- Competitive compensation based on experience.
- Health, dental, and vision insurance.
- Paid vacation and holidays.
- 401(k) with company match (if applicable).
- Professional development and advancement opportunities.
- Company vehicle allowance or mileage reimbursement (if applicable).
Why Join Our Team?
Join a growing commercial roofing company that values safety, quality workmanship, customer service, and employee development. This is an excellent opportunity for an experienced roofing professional or construction coordinator looking to advance into a leadership role within a stable and respected organization.
Work Location: Lombard, IL
Position Type: Full-Time
Industry: Commercial Roofing & Building Envelope Services
