Order Fulfillment Associate

Job Title: Order Fulfillment Associate

Job Description

The Order Fulfillment Associate processes customer orders using an Enterprise Resource Planning (ERP) system and a ticketing system, ensuring accuracy at every step of the fulfillment process while delivering a high level of customer service. This role focuses on reviewing and booking purchase orders, resolving order and pricing issues, and communicating clearly with customers and internal teams to support a smooth and efficient order lifecycle.

Responsibilities

• Process customer purchase orders in the ERP system with a high degree of accuracy and attention to detail.
• Review purchase orders against quotes to verify pricing and terms before booking them into the ERP system.
• Use the company CRM system to manage the work queue and verify customer product certifications.
• Work closely with the sales team to obtain approvals on drop-ship orders and confirm that discounts listed on purchase orders are valid.
• Utilize the ERP system to enter and process purchase orders accurately and efficiently.
• Respond promptly to customer inquiries and provide thorough resolutions to issues to ensure customer satisfaction.
• Handle day-to-day correspondence via email and phone, with the majority of communication conducted through email and approximately 10 calls per day.
• Answer customer questions via phone and email regarding lead times, order status, back-ordered materials, and other order-related details.
• Collaborate with customers to resolve pricing issues as they occur.
• Partner with the sales operations team to prioritize orders when inventory is limited.
• Build rapport with new and repeat customers by providing exceptional customer service through professional email and phone interactions.
• Review and execute change orders and correction requests accurately and in a timely manner.
• Support continuous improvement efforts by effectively prioritizing work, managing multiple tasks, and meeting daily objectives.
• Perform other duties as assigned by the supervisor to support the broader order fulfillment and customer service functions.

Essential Skills

• High School Diploma or GED.
• At least 6 months of relevant experience in order processing, customer service, logistics, or a related office environment.
• Experience using ERP systems to process and manage purchase orders.
• Experience using CRM systems to manage customer interactions and work queues.
• Strong data entry skills with a focus on accuracy and attention to detail.
• Excellent written and verbal communication skills for email and phone correspondence.
• Ability to collaborate effectively with a diverse, cross-functional team located across multiple sites.
• Proficiency with Microsoft Office, including Excel, Word, Outlook, and Teams.
• Ability to prioritize and manage multiple tasks simultaneously in a fast-paced environment.
• Commitment to a continuous improvement mindset in daily work.
• Reliable attendance and punctuality, as consistent presence is critical in this role.
• Customer service skills, including the ability to handle inquiries, resolve issues, and maintain a professional, positive attitude.

Additional Skills & Qualifications

• Experience in logistics or logistics manufacturing environments.
• Experience in customer service within an office or manufacturing-related setting.
• Comfort working with email as the primary communication channel, supplemented by phone calls.
• Ability to build strong relationships with internal teams such as manufacturing, supply chain, and sales operations.
• Strong organizational skills to manage a work queue and multiple orders at different stages of fulfillment.
• Positive, team-oriented attitude and willingness to support colleagues.
• Interest in career growth and development within a growing company.
• Ability to participate in and benefit from role plays, job shadowing, and structured training.

Work Environment

This position is based in a professional office environment located in the same building as the manufacturing and supply chain teams, offering close collaboration without a call center atmosphere. The team at this location consists of approximately 15 people, creating a supportive and relaxed yet performance-focused setting. Training lasts about two weeks and includes structured shadowing and role-play exercises with experienced team members. Typical work hours fall in the afternoon to early evening range, with some flexibility, and training is expected to follow a standard 9:00 a.m. to 5:00 p.m. schedule. No travel is required for this role. Performance is measured by attention to detail, quality of work, customer service, attitude toward internal teams and customers, and strong attendance. The company culture emphasizes growth opportunities, continuous improvement, and recognition for excellent performance, including potential pay increases upon permanent hire and a 90-day stay bonus.

This is a Contract to Hire position based out of Tigard, OR.

The pay range for this position is $20.00 - $20.50/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a Contract to Hire position based out of Tigard, OR.

This position is anticipated to close on Nov 20, 2026.

This is a fully onsite position in Tigard,OR.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.