Benefits:- Bonus based on performance
- Opportunity for advancement
- Paid time off
- Training & development
- Competitive salary
- Flexible schedule
ABOUT OUR AGENCY:
I opened my agency in 2012 and currently lead a close-knit team of four. Before becoming a State Farm agent, I worked in financial services, giving me a strong foundation in helping people understand their options and make informed financial decisions. I’m a graduate of Saint John’s University and, outside of work, I’m a proud husband and father of one daughter.
Supporting our local community is important to us. Our agency enjoys sponsoring area schools, Boy Scouts, and other local organizations and community groups throughout the year.
Our agency offers paid time off, paid holidays, licensing reimbursement, and a strong commitment to work-life balance. We want our team members to have the support they need to build successful careers while still having time for the things that matter outside of work.
Our office is friendly, supportive, and people-focused. I’m looking for someone who genuinely enjoys talking with and getting to know others. The right person is outgoing, personable, coachable, and willing to learn, with a positive attitude and a natural ability to connect with people. Above all, we want a genuinely nice person who will contribute to a great team environment and take excellent care of our customers.
ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Marc Tedaldi - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
- Bilingual Spanish preferred.
