Tea Guru

Happy Earth Tea LLC is seeking a Tea Guru to deliver an exceptional tea experience for our customers at our Rochester, NY location.

The Tea Guru is responsible for welcoming customers, guiding them through product selections, and creating an engaging, knowledgeable in-store experience. This role blends customer service with product education to help shoppers discover teas that match their tastes and wellness goals.

As a part-time team member, you’ll support daily store operations while maintaining a friendly, polished, and guest-first approach. Your enthusiasm for tea and your ability to communicate clearly will directly impact customer satisfaction and repeat visits.

• Greet customers warmly, answer questions, and provide recommendations based on flavor preferences and desired tea experience

• Educate customers on tea varieties, brewing recommendations, and product features in a clear and engaging way

• Maintain an organized, clean, and visually appealing store environment

• Support inventory and product restocking to ensure displays are accurate and well-stocked

• Assist with basic transactions and follow store procedures to ensure a smooth customer experience

• Prepare tea for customers to enjoy on site

• Prior experience in customer service or retail settings (or equivalent experience supporting customers in a fast-paced environment)

• Strong communication skills with a friendly, professional presence

• Ability to perform the physical requirements of an on-site retail role

• Ability to learn product information quickly and confidently share it with customers

• Reliability and punctuality with a strong commitment to delivering consistent service

• Weekend availability is a must

• Interest or experience in tea, food, beverage, or related hospitality roles

• Familiarity with brewing methods and general tea knowledge

• Experience handling customer inquiries, preferences, and feedback in a calm, respectful manner

• Ability to work well independently while also collaborating with a team

• Minimum plus tips

• 401K after 6 months of work

• Paid leave after a year