Quality Analyst

The Customer Quality Analyst is responsible for supporting customer quality activities through accurate customer complaint documentation, QCBD data maintenance, warranty record tracking, and quality reporting. This role ensures customer complaint records, investigation documentation, corrective action updates, and warranty-related information are entered, maintained, and closed in accordance with internal procedures and quality system requirements. Will work on disassembling units and evaluating failure mode of the unit.

Customer Complaint Records and Quality Records Management Software (QCBD)

• - Create, update, and maintain customer complaint records in QCBD and related quality system databases

  • Ensure complaint records include accurate customer information, issue descriptions, dates, investigation status, containment actions, corrective action updates, and closure documentation
  • Track open customer complaints and warranty cases to ensure timely updates and escalation of overdue items
  • Maintain data accuracy, consistency, and traceability within QCBD for customer complaints, warranty returns, and related quality records
  • Support the Customer Quality Engineer by preparing customer complaint files, investigation packets, and supporting documentation for review
  • Ensure proper record retention and documentation control in accordance with internal procedures and ISO 9001 requirements

Customer Quality Data Reporting and Trend Analysis

• Compile customer complaints, warranty, and field failure data for routine reporting
• Generate and maintain reports related to customer complaints, warranty trends, repeat issues, response timing, and closure status
• Assist in identifying recurring customer quality concerns through data review and trend tracking
• Provide data summaries to support quality meetings, management reviews, corrective action reviews, and customer quality updates
• Support the development and maintenance of customer quality dashboards, scorecards, and tracking logs
• Communicate data gaps, missing documentation, or late responses to the Customer Quality Engineer for follow-up

Customer Warranty and Investigation Support

• Support customer warranty investigations by organizing returned part information, photos, inspection notes, and investigation records
• Assist with physical review, inspection, or teardown of returned customer parts as directed by the Customer Quality Engineer or Manufacturing Quality Engineer
• Document investigation observations clearly, including visual findings, part condition, serial/lot information, and supporting evidence
• Coordinate with Quality, Engineering, Manufacturing, and Service teams to collect required investigation information
• Assist in preparing investigation summaries and warranty documentation for internal review
• Ensure warranty investigation records are complete, accurate, and properly linked to the applicable customer complaint or QCBD record

Corrective Action and Customer Quality Process

• Track corrective and preventive action updates related to customer complaints and warranty issues
• Support documentation of root cause analysis activities, containment actions, corrective actions, and effectiveness checks
• Assist with follow-up on assigned action items to ensure timely closure
• Maintain organized records of customer complaint investigations, corrective actions, and supporting evidence
• Support the Customer Quality Engineer in preparing quality alerts, internal communications, and customer response documentation
• Participate in continuous improvement activities related to customer complaint handling, QCBD workflows, data accuracy, and quality system documentation

Schedule: Monday-Friday, 7:30am-4pm

*Employees will occasionally lift up to 50 lbs*

You should be proficient in:

• Quality Inspection Experience
• Industrial and Manufacturing Engineering
• Mechanical Assembly Skills
• Root Cause Analysis
• Data Accuracy