Client Service & Office Assistant

Carney Insurance Services is a third-generation, family-owned independent agency serving individuals, families, and businesses in the Forest Lake community. We shop 80+ carriers for our clients, and it shows: a 5.0 Google rating and a 92.4% client retention rate. We were also just voted the Forest Lake Chamber of Commerce’s 2026 Business of the Year! We’re looking for a friendly, dependable person who wants more than a desk job. This role starts at the front desk, but it doesn’t have to end there. You’ll support our agents and producers, work with real client accounts, and get familiar with the policies and systems we use every day, building a solid foundation in the insurance business along the way.

What You’ll Do

· Welcome and care for our clients: Be the first point of contact for clients in person and by phone, and make sure every client feels welcomed and taken care of

· Manage calls and inquiries: Answer the main line, route calls and questions to the right agent, and help schedule appointments

· Provide administrative support: Assist agents with policy paperwork, data entry, document scanning, and client file management in our agency management system

· Protect confidential information: Handle client information with care and follow privacy and compliance procedures

· Keep the office organized: Mail, deliveries, supplies, and a clean, professional reception area

What We’re Looking For

· High school diploma or equivalent required

· At least three years of experience in customer service, administrative, or another client-facing role

· Strong written and verbal communication skills, including confidence and professionalism when speaking with clients by phone

· Organized, detail-oriented, and dependable with a proactive approach to getting things done

· Proficient in Microsoft Office (Word, Excel, Outlook) and quick to learn new software

· A strong commitment to maintaining confidentiality and handling sensitive information appropriately

Nice to Have, but Not Required

· Experience with insurance terminology or agency management systems

· Bilingual (English/Spanish)

Schedule

· Part-time position, 3–4 days per week

· Monday and Friday required

· Tuesday through Thursday flexible

· Pay: $18–$20 per hour, based on experience

Room to Grow

As you gain experience and demonstrate your strengths, there may be opportunities for the right person to take on additional responsibilities and grow into insurance service or account management. We value people who are eager to learn, contribute to the team, and build a long-term career with us. This is a friendly, close-knit office where your work matters.

How to Apply

Submit your resume along with a few sentences answering this question: Why are you interested in working at an insurance agency, what interested you about this role, and where would you like to be professionally in 3–5 years? Applications without this response will not be considered.

Carney Insurance Services is an equal opportunity employer.

Carney Insurance Services, Inc. is an independent insurance agency located in Forest Lake, MN and Colorado Springs, CO. We are looking for a fun, out-going candidate for our Office Assistant/Client Services position! This position starts part-time, but will hopefully build into a full-time position.