Patient Access Representative

Insight Global is hiring a Patient Access Representative for a Children's Hospital in Phoenix, AZ! The Patient Access Representative serves as one of the first points of contact for patients and families arriving at the hospital.

Locations: Glendale, AZ & Avandale, AZ

Shift: 8am-6p:30pm, 4:30pm-3am, 6:30pm-7am

This is an entry-level opportunity focused heavily on customer service, communication, and creating a positive experience for children and their families.

Responsibilities include: Checking in and registering patients, confirming demographic and insurance information, collecting required documentation and signatures, answering high-volume phone calls, assisting families with questions, and accurately entering information into hospital systems.

Requirements:

Customer service experience in a fast-paced or high-volume environment
Strong communication and interpersonal skills
Personable, friendly, and comfortable interacting with children and families

Plusses:

Previous call center, retail, hospitality, front desk, reception, scheduling, or other customer-facing experience
Previous healthcare or patient registration experience is a plus, but not required
Experience working with children and families
Familiarity with insurance verification, registration, or scheduling is a plus