Relation Insurance Services | Northeast Region
Belmont, Dedham, Marblehead, or Salem, MA
Full-Time | Hybrid
Relation Insurance Services is seeking an experienced Personal Lines Director to lead its Northeast Personal Lines team.
In this role, you’ll guide department strategy, develop leaders and service teams, strengthen carrier relationships, and improve the client experience. You’ll partner with regional leadership to support growth, retention, and efficient operations while maintaining high standards of service.
If you’re a collaborative insurance leader who enjoys developing people and turning business goals into practical improvements, we’d love to connect.
What You’ll Do
- Set department goals and priorities that support regional growth, profitability, and client retention.
- Lead and mentor department management and service teams, providing clear expectations, coaching, and development opportunities.
- Partner with producers and regional leadership to align sales and service efforts.
- Evaluate staffing needs, workloads, and resources to support responsive, consistent service.
- Develop and improve workflows for renewals, remarketing, policy servicing, and client communication.
- Monitor performance measures, including retention, revenue growth, productivity, and service quality.
- Use performance data and team feedback to identify issues and implement practical improvements.
- Build productive relationships with carriers, underwriting partners, and internal stakeholders.
- Serve as a resource for complex coverage questions and escalated client concerns.
- Promote accurate documentation and consistent use of agency systems and procedures.
- Maintain department compliance with insurance regulations, company policies, and professional standards.
- Support the adoption of technology that improves efficiency and client service.
What You’ll Bring
- 10+ years of personal lines property and casualty insurance experience, including account management and demonstrated leadership responsibility.
- Active Property & Casualty insurance license, maintained in good standing.
- Experience leading, coaching, and developing insurance service teams.
- Strong knowledge of personal lines coverage, carrier markets, products, and underwriting requirements.
- Ability to translate business goals into clear priorities, workflows, and measurable results.
- Experience evaluating department performance and improving service delivery, retention, and productivity.
- Experience using agency management and document management systems; AMS360 and ImageRight experience highly preferred.
- Strong communication, relationship management, problem-solving, and decision-making skills.
- Proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
- Ability to manage competing priorities and guide teams through change.
- High school diploma or equivalent required; college degree preferred.
- Professional insurance designations, such as AAI, ARM, CIC, or CPCU, preferred.
- Ability to travel between offices and attend business meetings as needed.
- Bilingual English/Spanish skills are a plus.
Why Join Relation?
- Competitive compensation.
- Medical, dental, vision, and life insurance benefits.
- A 401(k) plan, paid time off, and paid holidays.
- Professional development and opportunities for career growth.
- A collaborative Northeast team backed by the resources of a national insurance brokerage.
- Technology and tools that support efficient, responsive client service.
- The opportunity to shape a growing Personal Lines department and make a lasting impact.
Location & Schedule
This position may be based in Relation’s Belmont, Dedham, Marblehead, or Salem, MA office.
The role offers a hybrid schedule with three days in the office each week, including either Monday or Friday. Travel between offices and for business needs may be required.
Equal Opportunity Employer
Relation Insurance Services provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment based on race, color, religion, age, sex, national origin, disability, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law.
