Experience in customer service, order entry, and/or shipping coordination, preferably in a manufacturing environment
Familiarity with international shipping documentation and freight coordination.
Strong attention to detail, organizational skills, and follow-through.
Proficiency with Microsoft Office and experience using an ERP system; Acumatica experience is a plus.
Proficient written and verbal communication skills.
Must be flexible and adapt to a variety of situations.
Ability to multi-task in a fast-paced environment.
Ability to operate a variety of office equipment such as printers, scanners, computers, etc.
Ability to effectively communicate with coworkers to coordinate and complete work activities.
Responsibilities:
Review customer purchase orders for accuracy and completeness, enter orders into the ERP system, and prepare shipping documents for the shop, including pick/pack lists.
Prepare and send customer order acknowledgments.
Assist customers with purchase order questions and clarification during order review and entry.
Coordinate shipping logistics for domestic and international orders.
Prepare shipping documents for international orders.
Coordinate with customers, their freight teams, and freight forwarders as needed to arrange freight and international shipments.
