Good residential care takes good leadership.
PCGH is hiring two full-time Residential Program Managers (DSP II) to help lead staff and coordinate daily operations within our residential services in Roxboro.
These are working supervisory positions for experienced caregivers who understand direct support work and are ready to take greater responsibility for the people, staff and programs entrusted to their care.
You'll provide hands-on support to adults with intellectual and developmental disabilities (I/DD) and traumatic brain injuries (TBI), while helping other Direct Support Professionals provide safe, consistent and individualized care.
Our residential programs serve people with different abilities, routines and support needs. Some require extensive assistance with personal care, mobility, communication or health-related activities. Others are more independent but still rely on consistent guidance and supervision.
We're looking for someone who can manage the responsibilities of a shift, guide employees effectively and remain actively involved in the care being provided.
Position details
Position: Residential Program Manager (DSP II)
Openings: Two positions in separate residential programs
Location: Roxboro, North Carolina
Employment: Full-Time
Shift: Primarily Second Shift / Evenings
Schedule: Varies by program assignment and includes weekend (every other) responsibilities
Both positions involve direct care, staff supervision and oversight of daily program operations. Specific schedules and program assignments will be discussed during the hiring process.
What you'll be responsible for
Program Managers help ensure that the people we support receive appropriate care and that employees have the direction, resources and accountability needed to do their jobs effectively.
- Provide daily supervision, guidance and support to Direct Support Professionals
- Coordinate staff assignments, resident activities and routine program operations
- Monitor staff performance and address concerns, questions or care-related issues as they arise
- Ensure that Individual Service Plans, care instructions, medication procedures and agency policies are followed consistently
- Provide hands-on support with personal care, hygiene, mobility, meals, medications and other daily activities as needed
- Recognize changes in individuals' health, behavior or support needs and communicate concerns promptly to appropriate personnel
- Assist with employee orientation, training and continued development
- Maintain accurate documentation, review required records and ensure timely reporting of incidents or concerns
- Help coordinate staffing coverage and respond to unexpected absences or changes in program needs
- Maintain effective communication with program leadership, nursing and clinical personnel, coworkers and incoming shifts
- Promote the safety, dignity, independence and quality of life of each individual supported
This is a hands-on leadership position.
Our Program Managers work alongside their teams. You'll be expected to provide direct support, demonstrate appropriate care practices, help employees navigate challenging situations and take responsibility for ensuring the work gets done correctly. Strong communication, sound judgment and the ability to follow through are essential.
Experience and qualifications
We're looking for candidates with direct-care experience and a demonstrated ability to supervise and guide others. Experience in residential disability services is especially valuable, as is familiarity with the day-to-day responsibilities of supporting adults with significant personal or health-related needs.
Previous supervisory experience is required. Candidates must be able to provide direction to employees, monitor their work, address performance concerns appropriately and maintain accountability for the care provided during their shift.
Experience in group homes, ICF services, disability services, assisted living, long-term care or other healthcare settings may be relevant. Applicants with experience as a Lead DSP, Residential Supervisor, Shift Supervisor, Program Coordinator or in a similar position are encouraged to apply.
Minimum requirements:
- High school diploma or equivalent
- Previous experience supervising or directly overseeing the work of other employees
- Relevant experience in direct care, residential support or a related human services setting
- Strong organizational, communication and problem-solving skills
- Ability to provide clear staff direction and maintain appropriate documentation
- Legal eligibility to drive in North Carolina and willingness to operate an agency vehicle when required
- Ability to lift up to 35 pounds independently and assist with transfers of individuals weighing up to 250 pounds
- Ability to complete required training, competency evaluations and certifications
- Ability to meet applicable employment and background screening requirements
PCGH provides paid training covering our programs, policies, individual support needs and required certifications.
Responsibility for the shift includes a proper handoff.
Our residential programs operate around the clock. Program Managers help ensure appropriate coverage is maintained and important information is communicated before the next shift assumes responsibility. Employees are expected to remain on duty until appropriate relief is in place. Occasional additional coverage or schedule adjustments may be necessary.
Benefits of working at PCGH
- Medical, dental and vision insurance options
- Paid time off (PTO)
- Paid training and required certifications
- 403(b) retirement savings plan
- Opportunities for additional hours when available
- Professional development and advancement opportunities
About PCGH
Since 1975, PCGH, Inc. has supported adults with intellectual and developmental disabilities (I/DD) and traumatic brain injuries (TBI) in Person County and surrounding communities.
Today, our nonprofit organization serves approximately 100 individuals through residential homes, intermediate care facilities, adult day programs and community-based services.
Our mission is Enhancing Lives While Promoting Independence. Our Program Managers help put that mission into practice by supporting the individuals we serve and the employees who care for them every day.
Interested in joining our leadership team?
If you have experience providing direct care, supervising employees and helping a team work effectively, we'd like to hear from you.
We're seeking people who take their responsibilities seriously, communicate clearly and understand that consistent, capable leadership directly affects the quality of care our residents receive.
Get to know PCGH
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PCGH, Inc. | Roxboro, North Carolina
Dedicated to Enhancing Lives While Promoting Independence
PCGH, Inc. is an Equal Opportunity Employer.
