Description:
Summary: The Breakfast Server is responsible for greeting and servicing restaurant guests, taking orders, preparing and serving a variety of breakfast items, including specialty coffee drinks, handling cash and credit transactions, and maintaining a clean and organized workspace.
Essential Duties and Responsibilities: include the following. Other duties may be assigned by a supervisor as needed.
- Comply with certification requirements as applicable to position such as Food Handlers and Safety certifications, as applicable to the position.
- Understand and follow brand standards and other quality and presentation guidelines to ensure excellent guest service and food and beverage presentation guidelines.
- Prepare and serve a variety of Grab-and-Go breakfast items, including pastries, breakfast sandwiches and beverages such as coffee, tea, and specialty drinks according to the established recipes and presentation standards.
- Collaborate with kitchen staff and other hotel personnel to ensure smooth and timely service.
- Promptly serve guests with all food and beverage requirements in a warm, friendly, courteous and professional manner.
- Accurately process guest payments through cash, credit/debit cards, and room charges, ensuring correct entry in the POS system. Maintain a secure and organized cash drawer, verify room charges, and address any payment issues, such as declined cards or discrepancies, immediately. Follow established cash handling procedures.
- Follow check ringing procedures precisely.
- Be familiar with the operation of the P.O.S. system.
- Ensure that the work area and front of house areas are kept clean, tidy, organized and stocked.
- Perform opening and closing side work per standards to ensure prompt and efficient service for guests.
- Perform any other duties as requested by management.
**Team members will cross train in other areas of F&B including, but not limited to: Executive Mclub Lounge and Banquets**
Requirements:
Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must have a flexible schedule and ability to work mornings any day of the week, including weekends and holidays.
- Must have exceptional customer service skills.
- Must be 18 years of age to serve alcoholic beverages.
- Demonstrated ability to perform multiple tasks in a busy environment and remain flexible.
- Ability to work well in a fast paced, team environment.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must maintain composure and objectivity under pressure.
