Customer Service Representative

Customer Service Representative

Position Summary

The Customer Service Representative (CSR) is the primary point of contact for customers, handling service inquiries, scheduling appointments, and coordinating communication across teams. This role supports efficient daily operations through customer service,accuraterecordkeeping, and technician schedule management.

Responsibilities

• Deliver proactive customer service through phone, email, and messaging platforms, responding to customer inquiries and resolving issuesin a timely manner.

• Schedule new and recurring pest control services and coordinate 4-point home inspections with Branch Sales Professionals for existing customers.

• Maintainaccuraterecords by logging and managingcustomers,technician, and management communications within internal systems, ensuringtimelyfollow-up and documentation.

• Monitor customer appointment schedules and proactively support appointment adherence and service completion.

QualificationsandRequirements

• 6+ months of customer service experience and/or conflict resolution, including phone, email, and SMS communication.

• Strong communicationskills to interact with clients and provide customer service.

• High School Diploma or GED, preferred.

Why Work forEcoShieldPest Solutions?

The Shield Co. Management /EcoShieldPest Solutions is one of the fastest-growing pest control companies in the country! Our mission is to create the world’s happiest family, and our purpose is to spread happiness. We do this by delivering exceptional experiences to our customers, employees, partners, and communitiestreating everyone like family.

EcoShieldPest Solutions is proud to offer competitive pay and full benefits!

• Weekly Pay – get paid every Friday!

• Paidsickand vacation time along with 10 company-paid holidays.

• Comprehensivebenefits package includingmedical, dental, and vision options.

• 401(k) with a competitive match.

• Access to the Employee Assistance Program (EAP).

• Discountedpest control services for employees andtheir friends andfamily.

Base pay is one part of our total compensation package. The base pay for this position is an hourly rate of $15.00.

Physical Demands and Working Requirements

The physical demands and working conditions outlined here are typical requirements for an employee to effectively carry out the essential duties of this job.Reasonableaccommodationsmay be provided toassistindividuals with disabilities in performing these essential functions.

• Requires prolonged periods of sitting at a desk or workstation

• Frequent use of hands and fingers for typing and using a computer mouse

• Occasionally lift and carry office materials or supplies up to 25 pounds

• Requiresclear visionfor reading documents, computer screens, and other office materials

• Work is inside a climate-controlled office with quiet to moderate noise level

The above statements are meant to outline the general nature and scope of work performed by employees in this role. They should not be interpreted as an exhaustive list of all responsibilities, duties, and skillsrequiredfor this position.

EEO Statement:The Shield Co. Management, LLCis an equal opportunity employer, committed to diversity and inclusion. We make employment decisions based on merit and business needs, without discrimination based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Americans with Disabilities Act (ADA):The Shield Co. Management, LLC is committed to providing reasonable accommodations to qualified individuals with disabilities during both the hiring process and throughout employment,in accordance withapplicable laws.