Hvac Journeyman

Under minimal supervision, performs diagnostic and service work and/or residential/light commercial HVAC equipment and accessories. Communicates with customers to answer questions, resolve problems, and ensures complete customer satisfaction. Promotes products and services to customer.

Works under minimal supervision to perform residential and/or light commercial service

and maintenance calls

•Analyzes, diagnoses, and resolves customer problems in a courteous, professional,

timely, and accurate manner

•Diagnoses and performs services on heating, air conditioning, ventilation, and

refrigeration equipment as well as accessories in an accurate and timely manner

•Inspects equipment and performs diagnostics on equipment to identify potential

problems to prevent premature and unexpected breakdowns or callbacks

•Completes routine maintenance and equipment cleaning as needed or required

•Responsible for delivery and removal of parts and equipment needed to complete

service work

•Using hand-held device records all required information on customer call. Completes all

forms and paperwork in a neat, timely, complete, and accurate manner. Collects

payment from customer.

•Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status

report of activities and availability

•Responsible for delivery of excellent customer service and sustaining high levels of

customer satisfaction

•Promotes products and services to the customer. Calls Sales and Service Coordinator

with specifics on replacement product sales leads generated from customer service

visit.

•Ensures company property, vehicles, and tools are being used, maintained, and properly

accounted for

•Represents the company professionally, honestly, and ethically in all business matters

and activities

•Follows standard procedures and process, ensures that the company vehicle is properly

stocked, returns defective warranty parts to the branch, and orders/replenishes vehicle

stock as needed

•Performs similar/other duties as needed or assigned

•Regular, reliable attendance