IT Support Tech

Job Title: Level 1 IT Support Engineer
Location: Lawrenceville, GA area
Job Type: Direct Hire

ONSITE - M-F, 8am-5pm

Job Summary:
We are seeking a reliable, tech-savvy Level 1 IT Support Engineer to join our team and provide critical frontline support for our end users across various technologies. This is ideal for an individual who loves problem-solving, thrives on delivering prompt, friendly technical assistance, and wants to grow their career in IT. As the first point of contact, you will play a key role in keeping our team connected, productive, and running smoothly.

Primary Skills:
IT Support end user support experience. Experience with phone, cable, new user setup, email, etc

Energetic and positive with good communication a must.

Key Responsibilities:

• Provide excellent first-line technical support via phone, email, chat, or in person.
• Assist with basic troubleshooting for workstations, office phones, emails, printers, TVs, and cable systems.
• Set up, configure, and deploy new user workstations, hardware, and office equipment.
• Provision new user accounts, manage access permissions, and assist with password resets.
• Monitor incoming workstation issues and performance alerts to proactively address errors.
• Log, track, and manage all support requests from initiation to resolution using our IT ticketing system.
• Escalate complex or high-priority technical issues to senior IT team members when necessary.
• Maintain accurate records for IT inventory, asset tracking, and equipment deployment.
• Deliver exceptional customer service, maintaining a helpful, positive, and professional attitude.

Requirements:

• 3+ years of hands-on IT support experience or equivalent coursework/certifications (e.g., CompTIA A+, Network+, or Google IT Support Professional Certificate).
• Basic understanding of computer hardware, desktop operating systems, and standard office equipment.
• Familiarity with the Microsoft Office / Microsoft 365 suite, common email clients, and Windows environments.
• Strong verbal and written communication skills with a knack for explaining technical concepts to non-technical users.
• Excellent interpersonal skills and a customer-first mindset.
• Ability to prioritize tasks effectively and manage time efficiently in a fast-paced environment.
• High willingness to learn, adapt, and grow within a collaborative technical support team.

The mission of netPolarity is to be a leading full-service global supplier of workforce procurement solutions. We empower and enrich the lives of everyone we touch by “bridging the gap” between world class organizations and contingent workers.

Our vision is building a brand based on integrity, reliability, quality and professionalism; and to be the first supplier that clients think of when the best talent is needed as well as the employer of choice for contingent workers. Our name is synonymous with the best service offerings in the industry.

What We Stand For
netPolarity is built on a set of everlasting concrete values. We pride ourselves on exceeding both our clients’ and our contingent workers’ expectations, without ever compromising our core beliefs. Here are the values and commitments that we proudly stand by.

Integrity
We deliver what we promise. There is nothing more important to us than our word. Our reputation speaks for itself.

Ethics
We commit to maintaining the highest ethical standard in a