Customer Service Representative

We are seeking a reliable, cooperative, and highly organized Entry-Level Customer Service Representative to join our international freight operations team. In this role, you will serve as a key point of contact for clients, tracking global shipments and managing administrative workflow.

This position features light phone work, with the majority of customer communication handled via email. The ideal candidate is an approachable professional who excels at multitasking in a structured environment. No prior logistics experience is requiredwe provide comprehensive on-the-job training.

Key Responsibilities

• Shipment Tracking: Monitor, trace, and proactively update the status of international air and ocean cargo.
• Client Coordination: Respond promptly to customer inquiries, provide routing updates, and share tracking details primarily through email.
• Data Entry & Documentation: Process orders, organize shipping folders, and input billing or customs paperwork accurately into our logistics system.
• Light Communications: Answer occasional incoming calls from drivers, operational teams, or clients to answer basic status questions.
• Task Prioritization: Balance multiple ongoing shipment files simultaneously, ensuring no administrative deadlines are missed.