Customer Retention Manager

$62,000 Salary + Annual Bonus | Phoenix, AZ | Full-Time

Location: Phoenix, AZ (Priest & Broadway) | On-Site

LEAD PEOPLE. DRIVE RESULTS. MAKE AN IMPACT.

Are you a strong leader who knows how to build winning teams, drive performance, and get results?

Moxie Pest Control is looking for a Customer Retention Manager to lead our Account Care Team and make a direct impact on customer loyalty and company growth across five markets.

This isn't your average management position. You'll develop future leaders, improve retention strategies, and help protect millions in recurring revenue.

If you love coaching people, solving problems, and turning goals into results, we want to meet you!

WHY JOIN MOXIE?

• Competitive Pay: $62,000 base salary + annual performance bonus
• Real Impact: Lead a department that directly influences company success
• Leadership Growth: Develop Team Leads and future managers
• Career Opportunities: Grow with a company that values initiative and results
• Great Schedule: Monday–Friday, daytime hours
• Full Benefits: Health, dental, vision, 401(k), PTO, paid holidays, and parental leave

WHAT YOU'LL DO

• Lead, coach, and develop a high-performing Account Care Team
• Drive customer retention, revenue protection, and performance goals
• Analyze metrics and implement strategies that improve results
• Build a positive culture of accountability, teamwork, and growth
• Partner with leadership to improve processes and customer experience

WHAT WE'RE LOOKING FOR

• 3+ years of leadership experience in customer service, retention, sales, or contact center operations
• Proven ability to coach employees and drive team performance
• Strong communication, problem-solving, and analytical skills
• Experience managing Team Leads or Supervisors preferred
• A results-driven leader who takes ownership and leads by example

READY TO TAKE YOUR LEADERSHIP CAREER TO THE NEXT LEVEL?

We don't just want someone to manage a team. We want someone who can inspire one.

If you're ready to lead with purpose, drive meaningful results, and grow your career with Moxie Pest Control, apply today!

Moxie Pest Control is an Equal Opportunity Employer and participates in E-Verify.