We are seeking an Auto Service Advisor to support customers through the vehicle service process as an individual advisor reporting to the Service Manager. This role coordinates inspections, recommendations, estimates, authorizations, work orders, updates, follow-up, and payment processing, with a clear pathway toward service management. No travel is required.
Responsibilities
- Conduct vehicle inspections and communicate findings to customers.
- Provide service recommendations based on vehicle needs.
- Prepare accurate repair estimates.
- Obtain customer authorization for recommended repairs.
- Manage work orders throughout the service process.
- Provide timely customer updates on service progress.
- Conduct quality follow-up after completed service.
- Process customer payments.
Preferred Qualifications
- Entry-level experience in automotive service advising.
- High school diploma or equivalent.
