Our Values:
Faith:Our foundation is faith. In everything we do, we do the right thing.
Service:Our standard is service. Our customers receive uncommon service in every experience.
Family: Our team is family. Everyone matters here, and this company matters to all of us.
Job Summary: Drive profitable Service sales for the Manheim Shop, Reefer, and Mobile Service operations. This position is responsible for finding new business, growing existing customer accounts, visiting customers, identifying service opportunities, preparing and following up on quotes, and closing sales.
Key Roles:
- Ultimate Customer Experience (UCE)
- Prospecting
- Gross Profit
- Service Quotes & Sales
- Promote the Whole Company
Essential Duties:
- Generate profitable service work for the Manheim Shop, Reefer, and Mobile Service operations.
- Prospect for new customers and develop new service accounts within the assigned territory.
- Build and maintain strong relationships with existing customers and identify additional service needs.
- Conduct regular in-person customer visits, sales calls, and follow-up activities.
- Manage the sales process from start to finish.
- Meet or exceed monthly and annual service sales and gross profit goals.
- Maintain an active sales pipeline and accurately track activity in the company CRM.
- Follow up on open and stale quotes to improve close rates and recover missed business.
- Maintain a 7-14 day backlog by producing the right mix of profitable work for each service operation.
- Provide forecasts, customer feedback, competitive information, and market opportunities to leadership.
- Promote all company departments for crossfire opportunities.
- Perform other sales-related duties as assigned.
Required Skills/Abilities:
- Proven ability to prospect, build relationships, ask effective discovery questions, and close sales.
- Self-motivated and comfortable working independently in the field without direct reports.
- Ability to organize a territory, manage time, maintain a sales pipeline, and follow through consistently.
- Ability to understand customer needs and communicate service solutions clearly.
- Strong verbal and written communication skills.
- Professional appearance and conduct at customer locations.
- Ability to efficiently operate a cell phone, personal computer, CRM, and Microsoft applications.
- Valid driver’s license and ability to travel regularly within the assigned territory.
Education and Experience:
- High school diploma or GED required.
- Three or more years of outside sales in transportation preferred.
- Working knowledge of heavy-duty trailers, truck refrigeration, fleet maintenance, or dealership service operations preferred.
Physical Environments:
- Work is performed at customer locations, in an office, in service shops, and outdoors in shop yards.
- Noise levels may be moderate to high at times.
- Frequent driving and travel are required.
Our Benefits:
- Competitive Salary
- Quarterly Profit Share
- Paid Time off and 9 Paid Holidays
- Medical, Dental & Vision Insurance
- Matching 401K (Retirement Planning)
- Prescription safety glasses and workboots program
- No weekends
