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Welcome to the office of Tom Pelham, State Farm Agent. Located right here in the heart of Ann Arbor, we believe that insurance is about more than just paperworkit is about helping our neighbors recover from the unexpected and realize their dreams. We are looking for someone who genuinely enjoys talking to people and takes pride in providing clear, thoughtful, and friendly service. As our new Customer Service and Sales Representative, you will be the friendly voice on the phone and the welcoming face at our door. You won't just be pushing products; you will be building relationships and acting as a local resource for folks who trust us to protect what matters most to them. Our office is a place where we value hard work, honesty, and a good sense of humor. If you are someone who likes solving problems, enjoys learning something new every day, and wants to be part of a team that really cares about its community, you will fit right in here. We offer a supportive environment where your growth is encouraged and your contributions are always recognized. Come help us make a difference in Ann Arbor.
Connect with our neighbors in Ann Arbor to help them understand how our insurance products can protect their families and assets.
Guide current clients through changes in their lives, ensuring their coverage keeps up with their needs.
Answer questions about billing, policy details, and claims with a patient and helpful demeanor.
Identify gaps in coverage and suggest solutions that give our clients genuine peace of mind.
Maintain accurate client records and ensure every interaction is documented with care.
Participate in team meetings to share ideas and brainstorm ways we can better serve our community.
Strong work ethic.
Strong comfort level with computers and learning new software systems.
Experience in customer-facing roles, whether in retail, hospitality, or office settings.
Clear and kind communication skills when speaking with people from all walks of life.
Reliable and organized approach to managing daily tasks and follow-ups.
Experience with State Farm systems is helpful but not required.