General Operations Manager

The Operations Manager, in collaboration with the Management Team, plans, directs, and coordinates the operational activities of CxGBS®. This role requires a self-motivated, results-driven professional with a positive attitude and strong organizational skills. The Operations Manager is responsible for improving performance, productivity, efficiency, and profitability through effective processes, systems, strategies, and execution.

Key Responsibilities

1 . Communication and Departmental Coordination

·· Monitor operational processes related to accounting, including job costing, expenses, billing, and insurance coverage.

· Facilitate effective communication between departments and the Management Team.

2. Financial Management

· Perform and oversee daily accounting functions, including:

o Accounts Receivable (A/R)

o Accounts Payable (A/P)

o Payroll Administration - Coordinate with the payroll provider to ensure employee hours, PTO, holiday pay, and other required payroll information are accurately entered and submitted for processing.

o Job Costing

o General Ledger Maintenance

· Maintain accounting records in accordance with Generally Accepted Accounting Principles (GAAP).

· Develop and utilize financial reporting tools to support profitability and informed decision-making.

· Prepare and provide complete financial records and supporting documentation to the company's tax accountant for annual tax filings.

3. Process Improvement and Compliance

· Work with the Management Team to develop, implement, and improve operational processes and policies.

· Monitor compliance with company policies, regulatory requirements, and established procedures.

· Identify opportunities to improve efficiency, reduce costs, and strengthen operational performance.

4. Human Resources Administration

· Maintain human resources policies, procedures, and employee records in compliance with applicable federal, state, and local laws.

· Manage employee-related administrative functions, including:

o Benefits and insurance programs

o Payroll

o Personnel records

o Retirement programs

o Employee handbook administration

· Support onboarding, policy implementation, and employee documentation processes.

5. Corporate and Risk Management

· Monitor and maintain all required business insurance policies.

· Ensure corporate registrations, licenses, certifications, and legal documentation remain current.

· Maintain contractual and compliance documentation necessary to support business operations and client engagements.

6. Strategic Planning and Management Support

· Serve as a liaison between management and operational departments.

· Contribute to the development of strategic and operational plans.

· Assist the Management Team in implementing, monitoring, and achieving organizational objectives.

· Track operational performance metrics and recommend improvements as needed.

Required Qualifications

· Demonstrated experience in operations management and organizational effectiveness.

· Strong understanding of business management principles and operational best practices.

· Comprehensive knowledge of financial management, accounting procedures, and GAAP.

· Advanced proficiency in QuickBooks Desktop.

· Advanced proficiency with Microsoft 365 applications, including Excel, Word, Outlook, Teams, and SharePoint.

· Experience with Timetask or similar timekeeping and workforce management software.

· Strong analytical, problem-solving, and decision-making skills.

· Excellent organizational, communication, and leadership abilities.

· Ability to manage multiple priorities while maintaining attention to detail and accuracy

Preferred Qualifications

· Bachelor’s degree in business administration (or equivalent

experience) in Accounting, Finance, Operations Management, or a related field.

· Experience in service-based, consulting, construction, engineering, or project-driven organizations.

Core Competencies

· Leadership and Team Development

· Financial Management

· Strategic Planning

· Operational Excellence

· Process Improvement

· Compliance and Risk Management

· Communication and Collaboration

· Organizational Effectiveness

· Project Coordination

· Accountability and Results Orientation