Job Description
Job Summary:
The Field Service Dispatch Coordinator 1 supports the daily scheduling and coordination of service technicians. This role manages incoming service requests, schedules appointments, enters accurate documentation, and communicates with customers regarding service timing. Coordinator 1 focuses on standard scheduling tasks, established procedures, and consistent communication to support the service department.
Essential Duties:
· Answer incoming calls and log service requests accurately
· Schedule service appointments based on technician availability and standard procedures
· Provide customers with clear explanations of scheduling expectations and next steps
· Record call details, technician updates, and relevant notes in company systems
· Assist technicians by confirming addresses, time windows, and basic job information
· Monitor scheduled calls and notify the team of potential delays or changes
· Support the dispatch and customer service teams with documentation and updates
· Learn routing procedures, company systems, and scheduling rules
· Provide professional and timely communication to customers and internal teams
· Follow all office procedures and service department guidelines
· Any other duties as assigned
Qualifications:
· Previous experience in a customer service or administrative role preferred
· Strong verbal communication skills
· Ability to work in a fast paced environment
· Proficiency with computers and basic scheduling tools
· Strong organizational skills
· Attention to detail in documentation
· Ability to remain calm and supportive during customer interactions
· Willingness to learn routing processes and service department procedures
Physical Requirements:
· Ability to sit at a computer for extended periods
· Regular use of phone systems and office technology
· Ability to lift up to ten pounds for occasional office related tasks
