Application Support Engineer

We are looking for an Application Support Engineer for a local client here in Dallas, Texas and help strengthen the performance, stability, and usability of critical business applications. This role partners with business professionals, IT teams, and external vendors to deliver well-designed technical solutions that support daily operations and long-term improvement. The ideal candidate brings strong troubleshooting ability, sound technical judgment, and experience supporting integrated application environments.

Responsibilities:

• Translate operational, technical, and user needs into practical application designs, configuration updates, and workflow improvements.

• Manage the setup, validation, rollout, and ongoing enhancement of enterprise and legal technology platforms used across the organization.

• Provide technical support for core tools such as document management systems, Microsoft 365, Adobe Acrobat, timekeeping, expense, and other legal software solutions.

• Investigate complex application and integration problems, identify root causes, and implement durable resolutions that reduce recurring issues.

• Build and maintain system workflows, templates, security settings, data connections, and other functional components that improve usability and control.

• Create and execute test plans for upgrades, patches, new features, integrations, and configuration changes before production release.

• Work closely with vendors and internal technology teams to assess solution options, resolve technical challenges, and deliver application enhancements.

• Monitor application health, reliability, and access controls, recommending improvements that strengthen performance, security, and user experience.

• Produce clear technical documentation covering configurations, dependencies, testing activities, and troubleshooting procedures.

• Contribute to application upgrades, migrations, and new deployments, including support for automation, scripts, queries, and system integrations where needed.

• At least 3 years of experience in application support, application administration, or a related technical role.
• Background supporting enterprise software in a detail-oriented environment, ideally within the legal industry or another highly regulated setting.
• Working knowledge of technologies such as Active Directory, Cisco environments, Dell hardware platforms, and end-user computing infrastructure.
• Experience troubleshooting application behavior, system integrations, access issues, and performance concerns across multiple platforms.
• Familiarity with Microsoft 365 and legal technology tools, including document management or comparable business applications.
• Ability to evaluate technical requirements, recommend configuration changes, and communicate solutions clearly to both technical and non-technical stakeholders.
• Understanding of application security, permissions, authentication, and access management best practices.
• Strong organizational skills with the ability to maintain documentation, manage testing efforts, and support multiple priorities effectively.