Borsheims is seeking a part-time Shipping Associate to join our team. This role is essential in delivering our Signature Service to every customer by ensuring merchandise is accurately prepared, packaged, and shipped while providing outstanding support to customers and sales associates.
Job Duties
- Prepare merchandise for shipment by verifying order information, packaging items, entering shipping details, and creating shipping labels.
- Review shipping options and determine the most appropriate shipping method.
- Process outgoing mail, including weighing, insuring, and applying postage when needed.
- Track shipments and assist with delivery concerns, lost packages, and damaged merchandise claims.
- Respond to customer and sales associate inquiries regarding shipping status, costs, and delivery timelines.
- Audit carrier reports and pursue refunds on qualifying late deliveries.
- Maintain shipping records and assist with inventory and supply management.
- Support gift wrapping operations and other department needs as requested.
- Strong attention to detail and organizational skills.
- Excellent communication and customer service skills.
- Ability to prioritize tasks and work efficiently in a fast-paced environment.
- Proficiency with basic computer systems and data entry.
- Ability to work both independently and as part of a team.
- Commitment to providing exceptional service and upholding Borsheims' standards.
Essential Job Functions
- Ability to work assigned schedule on a regular basis.
- Ability to communicate with customers, co-workers, and business contacts in a courteous and professional manner.
- Ability to see well enough to read small print, identify merchandise, spot flaws in merchandise, and read a computer screen and printout.
- Ability to hear and speak well enough to converse with others in person, via telephone and paging system.
- Ability to move about the store from department to department, get behind narrow counter areas, bend down or reach up into drawers/shelves, and climb a ladder to retrieve merchandise/boxes from shelves.
- Dexterity to write in small print, handle small jewelry/gift items, fold boxes, tie bows, and operate a computer keyboard.
- Stamina to stand for over eight hours.
- Ability to lift and carry approximately 40 lbs.
