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Who we are
Founded in 1999 and headquartered in Central Ohio, we’re a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we’re on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost – that’s why we call ourselves Healthcare Warriors®.
We’re committed to building diverse and inclusive teams – more than 2,000 of us and counting – so if you’re excited about this position, we encourage you to apply – even if your experience doesn’t match every requirement.
The Client Onboarding Project Manager has the responsibility to oversee the process of onboarding Quantum Health’s program for new clients. This position will need to develop a strong working relationship with clients, third party vendors, as well as many internal resources to facilitate the onboarding process.
The ability to facilitate relationships, getting people to work together in an efficient manner is of utmost importance in this position. The Client Onboarding PM works closely with the sales, data services, IT, Qbase, client executives, client managers and POD teams to ensure the appropriate support of the clients and consultants during onboarding.
Essential Roles and Responsibilities
% of Time Spent
Essential Tasks/Duties/Responsibilities
15%
Lead and coordinate the overall client onboarding with the client, consultant and all vendor partners
30%
Oversee and complete key tasks, milestones, and corresponding deadlines associated with the onboarding process
15%
Work closely with technical/data resources within Quantum Health to ensure that the client’s programs are appropriately technologically built, supported, and measured
5%
Evaluate, address and/or escalate client onboarding issues to ensure timely resolution
10%
Develop project plans to meet specific deadlines
5%
Promote the mission and core values of Quantum Health as well as the concept of MyQHealth.
20%
Manage other EPMO projects as assigned
Skills and Qualifications
Bachelor's degree required
Account Management and/or Project Management experience required.
Healthcare/Insurance Implementation experience desired.
Ability to work well in cross-functional teams and facilitate resolution of issues to meet client and internal staff expectations
Build and maintain external relationships
Strong customer service as well as written and verbal communication skills
Excellent presentation skills.
Ability to remain flexible in a changing environment
Ability to make decisions that are timely and well thought out and that achieve results consistent with the clients’ needs, Quantum Health’s business goals and organizational culture.
Ability to multi-task and prioritize workload.
Ability to work independently and in a self-directed manner
Promote the mission and core values of Quantum Health as well as the concept of MyQHealth
Protect and take care of our company and member’s data every day by committing to work within our company ethics and policies
What’s in it for you:
What you should know:
Reasonable Accommodation:
Should you require reasonable accommodation(s) to participate in the application/interview/selection process, or in order to complete the essential duties of the position upon acceptance of a job offer, click hereto submit a recruitment accommodation request.
Recruiting Scams:
Unfortunately, scams targeting job seekers are common. To protect our candidates, we want to remind you that authorized representatives of Quantum Health will only contact you from an email address ending in @quantum-health.com. Quantum Health will never ask for personally identifiable information such as Date of Birth (DOB), Social Security Number (SSN), banking/direct/tax details, etc. via email or any other non-secure system, nor will we instruct you to make any purchases related to your employment. If you believe you’ve encountered a recruiting scam, report it to the Federal Trade Commissionandyour state’s Attorney General.
California Employee and Job Applicant Notice of Collection of Personal Information:
If you are a California resident, Quantum Health may collect personal information in connection with your application for employment and, if hired, during the course of your employment. The categories of personal information collected and the purposes for which that information is used are described in our California Employee and Job Applicant Notice of Collection of Personal Information.
Please review the notice here:
Use of Technology Notice:
Quantum Health and its authorized service providers may contact applicants by email, phone, and text message about their application and related employment opportunities. Text messages may cover application status, interview invitations, and reminders, and applicants will have the option to opt out at any time. Message frequency varies. Message and data rates may apply.
Quantum Health uses AI-assisted recruiting technology to support communication, scheduling, and candidate evaluation, including tools that may review application materials and analyze recorded interviews. These tools assist our recruiting team; final employment decisions are made by human reviewers. Applicants who will be interviewed using these tools receive advance notice describing the technology and what it evaluates, are asked for permission before the interview is recorded or analyzed, and may request deletion of their recording.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.