Technical Account Manager, Custom Manufacturing

As a Technical Account Manager in custom manufacturing, you’ll blend business development, quoting, and hands-on account stewardship to turn complex customer needs into well-executed projects. You’ll be the connective tissue between Sales, Engineering, Customer Service, and Production Planningensuring opportunities are qualified, priced correctly, launched smoothly, and supported with care.

Morning might begin by updating HubSpot with newly requested quotations, validating costs for purchased components, resin, tooling, and outside services, and confirming each quote meets established margin criteria and receives Manager approval before it goes to the customer. Midday, you could be arranging an on-site visitsecuring a conference room, coordinating a luncheon, finalizing a presentation, and preparing a facility tourwhile also reviewing market research to refine target account outreach. By afternoon, you’re syncing with Engineering on new projects to gather details for Master Control Plans (MCPs), confirming manufacturing and mold design feasibility, and aligning on packaging and special inspection requirements identified during the sales process. You’ll close the day by sharing customer forecasts, satisfaction insights, quality concerns, and any potential scheduling risks with Customer Service, Production Planning, and Engineering so personnel, equipment, materials, and services are ready when needed.

• Prepare quotes for new projects by compiling costs for purchased components, resin, tooling, and outside services.
• Maintain accurate HubSpot quote datadocument, track, and update all quotations.
• Coordinate on-site customer visits: conference room scheduling, luncheons, presentations, and facility tours.
• Represent the company professionally and positively, internally and externally.
• Support market research and analysis to clarify target markets and prospective customers.
• Complete quote worksheets that meet minimum margin levels per management criteria and obtain Manager approval prior to submission.
• Prospect and develop new business with the Sales Team in alignment with Executive Management’s strategic-fit criteria.
• Provide Inside Sales/Account Management for assigned accounts to ensure complete customer satisfaction.
• Understand current customer needs and produce accurate sales forecasts.
• Partner with Engineering to monitor new projects and capture information needed for MCPs.
• Collaborate with Customer Service, Production Planning, and Engineering to communicate forecasts, satisfaction levels, quality issues, and potential scheduling conflicts so resources are available as needed.
• Work with Engineering to launch new projectsreview quotations, product designs, manufacturing and mold design feasibility, packaging, and special inspection requirements.
• Participate in weekly Sales and Engineering meetings to meet commitments and share updates.
• Verify new project costs align with quotes and meet minimum margin targets.
• Keep your work area clean and follow safe work practices.

• Education: High School Diploma required; College Degree preferred (not required).
• Experience: 3+ years in sales, project engineering, or account managementideally in a custom manufacturing environment. A recent college graduate may be considered in lieu of experience.

• Analytical: Interpret sales data (volumes, revenue, buyer demographics) to shape strategy.
• Leadership: Set plans, communicate goals, evaluate performance, and drive improvement across teams and with customers.
• Persuasion: Win opportunities, retain accounts, resolve disputes, and clearly explain pricing and terms.
• Customer Service: Listen with patience; understand needs; propose appropriate solutions.
• Communication: Clear written and verbal communicator; active listener; skilled at asking the right questions across functions including Quality and Engineering.
• Positive attitude and strong interpersonal skills (written and verbal).
• Proficiency with Microsoft Office and IQMS; comfortable with CRM (HubSpot) and quote documentation.
• Decisive, fact-based decision-making with sound judgment.
• Ability to work independently, manage projects to completion, and drive cross-functional progress.