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Distribution Customer Service Agent

Insight Global

Lockbourne, OH • $22.00 to $24.00 / hr • 11/12/2026

Job Description

Job Description

Location: Lockbourne, OH | 100% On-Site
Pay: $22–$24/hour
Employment: 6-month Contract-to-Hire

We’re looking for a customer-focused professional to support day-to-day logistics and distribution operations. This role combines customer service, shipment coordination, order management, and problem-solving, helping ensure freight and orders move accurately and on time.

What You’ll Be Doing:

  • Manage day-to-day needs for a group of existing customers
  • Coordinate and track inbound and outbound shipments
  • Monitor orders to ensure they’re completed accurately and on time
  • Communicate with customers through email, phone, and virtual meetings
  • Troubleshoot shipment, order, and service issues
  • Coordinate with warehouse and operations teams to meet customer needs
  • Monitor customer-specific KPIs and service expectations
  • Assist with inbound scheduling and operational needs

What We’re Looking For:

  • Experience in logistics, distribution, freight, supply chain, or a similar environment
  • Strong customer service and communication skills
  • Comfortable using Microsoft Excel, Word, and other computer systems
  • Strong organization and attention to detail
  • Ability to manage multiple priorities in a fast-paced environment
  • Comfortable working in both an office and warehouse setting