DIRECTOR OF CLINICAL SERVICES
Director of Clinical Services
Everleap Fertility is looking for an experienced Director of Clinical Services to work remotely with 30% travel to our US locations. This is a Monday-Friday from 8:30am-4:30pm.
Position Summary
The Director of Clinical Services provides network-level leadership and oversight of Medical Assistant, Sonography, Phlebotomy, and related clinical support services. This role establishes consistent clinical workflows, competencies, and quality standards to promote patient safety, regulatory compliance, operational efficiency, and exceptional patient experience.
The Director partners cross-functionally to reduce unnecessary practice variation, establish clear role and scope-of-practice expectations, and ensure clinical support teams are appropriately trained and operate at the top of their permitted scope.
Core Responsibilities
Clinical Services & Standardization
- Provide network-level leadership for Medical Assistant, Sonography, Phlebotomy, and related clinical support functions.
- Develop and maintain standardized policies, SOPs, workflows, competencies, and role expectations.
- Establish standards for patient intake and rooming, phlebotomy and specimen handling, sonography, procedure support, point-of-care testing, clinical documentation, and room readiness.
- Promote effective utilization of clinical support roles to improve patient flow, clinical capacity, and operational efficiency.
- Partner with practice leadership to implement network standards and manage necessary state- or site-specific variations.
Patient Safety, Quality & Compliance
- Establish and monitor quality and safety standards for clinical support services.
- Develop auditing processes for patient identification, specimen labeling and chain of custody, documentation, infection prevention, equipment, and clinical readiness.
- Participate in incident review, root cause analysis, and corrective action planning within the role's scope.
- Maintain readiness for applicable regulatory, accreditation, and internal audits.
- Partner with appropriate stakeholders to operationalize regulatory requirements and address identified compliance gaps.
- Ensure workflows align with applicable scope-of-practice, supervision, delegation, certification, licensure, and competency requirements.
Infection Prevention & Clinical Environment
- Establish standards for infection prevention, cleaning, disinfection, sterilization, PPE, sharps safety, exposure response, and clinical waste management.
- Standardize high-level disinfection processes for ultrasound probes and other applicable reusable equipment.
- Establish clinical room, equipment, maintenance, calibration, and readiness standards.
- Monitor compliance and support remediation of identified deficiencies.
Equipment, Supplies & Vendor Support
- Establish clinical standards for equipment and supplies within the role's scope.
- Partner with Procurement and Operations on product selection, standardization, equipment lifecycle planning, and vendor evaluation.
- Identify opportunities to improve quality, efficiency, and cost-effectiveness through appropriate standardization.
Training & Workforce Development
- Develop standardized onboarding, training, and competency requirements for clinical support roles.
- Ensure personnel have clearly defined responsibilities and validated competencies.
- Promote top-of-scope practice, cross-training, and workforce flexibility within applicable regulatory requirements.
- Partner with practice leadership to address competency and performance gaps.
Continuous Improvement & Integration
- Participate in compliance assessments during acquisition due diligence and support transition planning for newly integrated practices.
- Identify opportunities to improve clinical workflows, efficiency, throughput, and patient experience.
- Develop and monitor key performance indicators for clinical support services.
