Customer Service Representative

Job Title: Customer Service Representative (temporary)

Location: Schertz, TX (Onsite)

Industry: Healthcare

Pay range: $20 – $21 / hour

Assignment type: Contract With Permanent Potential

Schedule: Monday – Friday 7:00 AM – 4:00 PM

Benefits: This position is eligible for Medical, Dental, Vision, and 401K benefits.

About Our Client

Our client is a growing healthcare organization that partners with insurance companies to support the review and processing of medical cases. They offer a collaborative work environment, opportunities for growth, and a strong commitment to employee development. We are looking for candidates who can start Monday, November 30th for a 2-month contract with opportunity for permanent hire contingent on performance and department availability.

About The Role:

Our client is seeking a professional and customer-focused Customer Service Representative to join their Case Coordination team on a temporary basis. This role serves as the primary point of contact for healthcare providers, physicians, and internal stakeholders, handling high-volume inbound and outbound communications related to medical case reviews.

The ideal candidate thrives in a fast-paced environment, communicates effectively under pressure, and is committed to delivering exceptional customer service while ensuring timely resolution of inquiries and escalations.

Key Responsibilities

• Manage high-volume inbound and outbound phone calls and email communications
• Coordinate communication between healthcare providers and on-call medical reviewers
• Monitor reviewer availability and facilitate timely peer-to-peer discussions
• Handle escalated inquiries and ensure accurate, timely resolution
• Collaborate with Intake, Fulfillment, and Peer Coordination teams to resolve workflow issues
• Track and document call activity while maintaining accurate records
• Prioritize competing requests and escalate issues appropriately
• Maintain confidentiality and adhere to HIPAA and company security policies
• Utilize web-based portals and internal systems to support daily operations

Qualifications

• 2+ years of customer service, call center, or administrative support experience
• Experience handling high-volume inbound and outbound calls
• Strong proficiency with Microsoft Office applications
• Typing speed of 40+ WPM required
• Excellent verbal and written communication skills
• Strong attention to detail and organizational abilities
• Ability to multitask and prioritize in a deadline-driven environment
• Demonstrated problem-solving and critical-thinking skills
• Ability to work effectively both independently and as part of a team
• Healthcare, insurance, or medical services experience is a plus, but not required

What We're Looking For

Successful candidates are dependable, professional, and communicate openly with their team. Attendance and schedule adherence are extremely important in this role. Employees should be comfortable working in a structured office environment with limited personal phone use during working hours.

Perks

• Competitive pay
• Medical, dental, vision, 401(k), and PTO
• Growing organization with strong internal promotion opportunities
• Comprehensive training provided
• Modern office with sit/stand desks
• On-site employee gym
• Employee appreciation events and holiday celebrations

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

#HC1