Job Title: Customer Service Representative (CSR)Location: Manasquan, NJ (In-person)Job Type: Full-timePay: $20.00 - $25.00 per hour (Base Pay)Job description:CUSTOMER SERVICE REPRESENTATIVES – JOIN A GROWING TEAM AT GUARANTEED SERVICE! NOBODY PAYS MORE THAN GUARANTEED SERVICE! Grow Your Career with a Company That Puts People First!
At Guaranteed Service, we're not just another home service company we're a team that takes pride in delivering
top-quality comfort solutions to customers across New Jersey & Staten Island. We specialize in plumbing, heating, cooling, and electrical services, and we're growing fast!
Our Customer Service Representatives are the voice of Guaranteed Service, playing a key role in delivering exceptional customer experiences and keeping our daily operations running smoothly.
We're looking for a friendly, motivated, and detail-oriented Customer Service Representative (CSR) who enjoys helping people, thrives in a fast-paced environment, and wants to be part of a winning team!
Why You'll Love Working Here- Base Pay: $20–$25/hour
- Estimated Total Earnings: $35–$60/hour equivalent, including bonuses and commissions
- Additional Compensation: Performance-based commissions
- Disclaimer: Actual earnings vary based on individual performance and sales results and are not guaranteed.
- Uncapped Earnings: Additional bonuses, spiffs, and commissions
- Comprehensive Benefits Package: Including medical, dental, vision, and life insurance
- 401(k) Retirement Plan: To support your financial future
- Paid Time Off & Holiday Pay: Enjoy time away from work
- Year-Round Employment: Join a stable, growing home service company
- Modern Tools & Technology: Work with industry-leading customer service and scheduling software
- Supportive Team Culture: Work alongside a team that values communication, collaboration, and success
- Flexible Scheduling: Full-time shift opportunities
- Career Growth Opportunities: Ongoing training and professional development
What You'll Do- Answer inbound calls and assist customers with scheduling HVAC, plumbing, and electrical service appointments
- Make outbound calls to schedule maintenance visits, follow up with customers, and fill available appointment openings
- Provide friendly, professional, and knowledgeable assistance to customers over the phone and through email
- Respond to customer questions, concerns, and service requests in a timely manner
- Maintain accurate customer information, service appointments, and call documentation in our CRM system
- Communicate effectively with dispatchers, technicians, and other departments to ensure a smooth customer experience
- Assist with on-call responsibilities and weekend coverage as needed
- Identify opportunities to improve the customer experience and help maximize scheduling efficiency
- Deliver 5-star service experiences through exceptional communication, empathy, and attention to detail
What We're Looking For- 1+ year of customer service experience preferred
- Previous call center or home services industry experience is a plus
- Excellent verbal and written communication skills
- A friendly, professional, and confident phone presence
- Strong organizational skills and attention to detail
- Ability to multitask and manage priorities in a fast-paced environment
- Strong problem-solving skills and a customer-first mindset
- Ability to work both independently and as part of a team
- Comfortable working with computers, scheduling software, and customer management systems
- Availability to work weekends or assist with on-call coverage as needed
- A positive attitude, strong work ethic, and passion for helping others
Ready to Join a Winning Team?If you're a friendly, motivated Customer Service Representative who takes pride in helping others and delivering exceptional customer experiences, Guaranteed Service wants to meet you!Join a growing company that values teamwork, professional development, and customer satisfaction. Apply today and become part of the GUARANTEED SERVICE difference!Benefits:- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
Experience:- Customer Service: 1 year (Preferred)
- Call Center: Experience preferred
- Home Services Industry: Experience preferred
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