Technical Project Manager

POSITION OVERVIEW:

Encore Technology Group is seeking a Technical Project Manager who will be responsible for the management of all Encore engineering service activities. This includes developing and maintaining engineering services and logistics efficiencies related to onsite services performed by the technology engineering staff. Technology based practice areas for Encore that you would be involved with include: Enterprise Networking, Data Center and Virtualization, Physical Security, Structured Cabling, Unified Communications, and Interactive Technology.

We are looking for those who want to grow with Encore Technology Group, and are in this for the long term.

JOB DUTIES & RESPONSIBILITIES:

PROJECT AND DEPLOYMENT SCHEDULING

• Manage and coordinate scope process with appropriate client and engineering contacts.

• Confirm scheduled engineering activities with client and on-site contacts.

• Provide engineer with as much information as possible including directions, contacts, and scope of work necessary to efficiently perform the appropriate engineering services.

• Weekly status conference calls based on the client/project demands

ORDER TRACKING AND INVENTORY

• Ensure that all hardware and software necessary for efficient and timely

engineering services are on-site prior to deployments or arrangements have been

made to ensure delivery to the engineers

ENGINEERING AND TICKET MANAGEMENT

• Ensure that engineering service order lists are up to date and accurate.

• Manage all on-site engineering services.

• Disseminate all necessary technical information from scopes, RFP’s etc. to

engineering staff to ensure efficient and timely deployments.

COORDINATE BILLING OF ENGINEERING SERVICES

• Ensure that all engineering services are billed accurately, and billing cycles are

met.

DOCUMENTATION MANAGEMENT

• Lead engineering staff to develop deployment and special project

documentation content necessary for Encore and client requirements.

• Ensure that documentation is maintained accurately based on changes to

deployment activities or special project scopes.

• Provide latest documentation to Encore and Client staff as appropriate from

engineering

PRINCIPAL ACCOUNTABILITIES:

• Understand overall project objectives, as well as the role and function of each

project team member

• Ensure the project objectives and requirements are clear and agreed upon by all

team members

• Coordinate delivery and installation of technology that meet quality assurance

standards

• Assist project team in design and development tasks

• Organize and manage all phases of the project to ensure on-time completion with

budgetary requirements

• Drive problem investigation and resolution as required

• Ensuring that risks are identified, communicated, and mitigated and that projects are

delivered successfully through to production

• Design and maintain technical and project documentation

• Ongoing development of the PM practice area to streamline processes and

procedures for this area as well as create self-supporting templates to automate

procedures and data gathering

• Work closely with the respective Practice Area Manager to improve project tasks and

deliverables

QUALIFICATIONS:

Background in project management with concentration in Information Technology.

Minimum of 5-10 years in the technology field and 3-5 years of project management

experience.

• Professional IT Certifications, PM Certification preferred

• Exceptional communication skills

• Knowledge and experience in cross-functional dependencies in a network

environment as it pertains to enterprise networks

• Knowledge of IT applications, processes, software and equipment

• Ability to multi-task and adapt to changes quickly

• Ability to manage multiple projects at the same time

• Service awareness of all organization’s key IT services for which support is being

provided

• Understanding of support tools, techniques, and how technology is used to provide IT

services

• Typing skills to ensure quick and accurate entry of project details

TRAVEL:

Up to 50% or more with travel being seasonal and based on workload. Individuals should

have adequate transportation for traveling to customer locations.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met any

an employee to successfully perform the essential functions of this job. Reasonable

accommodations may be made to enable individuals with disabilities to perform the

essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and

hear. The employee is required to sit for long periods of time, use hands to finger, handle,

or feel, reach with hands and arms, and walk for lengthy distances for purposes of job

site walk-throughs. May on occasion have to lift up to 50lbs. Specific vision abilities

required by this job include close vision and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an

employee encounters while performing the essential functions of this job. Reasonable

accommodations may be made to enable individuals with disabilities to perform the

essential functions. The noise level in the work environment is usually low to moderate. This

is a non-smoking work environment.

Encore Technology Group is one of the Southeast’s premier solution providers. To achieve this it takes a team! Our team members are as diverse in their skill sets as they are in their background. Our team is comprised of seasoned and experienced technology professionals. But we are not a team because of our differences, we are a team because of what we have in common, and what we have in common... is our customer centered focus.
Encore Technology Group strives to be the provider of choice for our customers by engaging with them to understand, implement and maintain today's innovative technical solutions that address the needs of their organization. These innovative technical solutions are built around our domain expertise in Enterprise Networking, Datacenter & Virtualization, Interactive Technology, Managed Services & Support, Professional Services, Physical Security and Structured Cabling.