Service Engineer - CNC Installation & Field Support

Location: Warminster, PA
Employment Type: Full-Time
Schedule: Monday – Friday
Travel: Required (Customer Site Visits)
Compensation: Competitive, based on experience

Our client, a leading organization in the CNC machine tool industry, is seeking a Service Engineer to support the installation, maintenance, troubleshooting, and repair of Swiss-type CNC machines.

This role will involve working directly with customers at their facilities to install and upgrade equipment, diagnose technical issues, perform preventative maintenance, and provide ongoing technical support. The ideal candidate will have hands-on experience servicing CNC machinery, strong mechanical and troubleshooting skills, and the ability to deliver excellent customer service.

• Install, configure, and upgrade Swiss-type CNC machines at customer facilities.

• Set up and configure machine hardware, software, and available options.

• Perform preventative maintenance, inspections, and equipment repairs.

• Troubleshoot and diagnose mechanical, electrical, and CNC-related issues.

• Provide on-site, phone, and in-office technical support to customers.

• Train customers on proper machine operation and basic maintenance procedures.

• Maintain accurate service reports, equipment records, and customer communications.

• Manage service schedules and coordinate field service activities.

• Maintain service tools, equipment, and required documentation.

• Communicate service progress, job status, and completion updates to management.

• Previous experience in CNC machine tool service, maintenance, or repair.

• Strong mechanical aptitude and troubleshooting skills.

• Ability to diagnose and resolve mechanical, electrical, and CNC-related issues.

• Strong customer service and communication skills.

• Ability to manage schedules and independently handle field service assignments.

• Basic computer skills for service reporting and documentation.

• Valid driver's license.

• Ability and willingness to travel to customer locations as required.

Our client offers a competitive compensation package, along with the following benefits:

• Competitive pay based on experience.

• 401(k) plan with employer matching contributions.

• Medical and dental insurance.

• Vision coverage included with medical insurance.

• Paid vacation, sick, and personal time.

• Company-provided life insurance.

• Long-term disability insurance.

• Paid holidays.

• Aflac supplemental insurance available at group rates (portable coverage).

• Opportunities for professional growth and career development within an established CNC machine tool organization.