Legal Receptionist

Position Summary

The Receptionist serves as a primary point of contact for clients, visitors, callers, and other individuals interacting with Key Disability Law. The position provides a welcoming and professional experience, directs communications appropriately, supports scheduling and document flow, and assists with the daily administrative needs of the office.

Core Competencies

• Professionalism: Creates a respectful and reliable first impression.
• Communication: Routes information and messages clearly and accurately.
• Organization: Coordinates schedules, documents, calls, and office needs.
• Client service: Responds with patience and appropriate urgency.
• Confidentiality: Protects sensitive client and firm information.
• Work Environment and Position Requirements
• Regularly operates a computer, telephone, and other standard office equipment and communicates with employees, clients, vendors, or other business contacts.
• Work requires sustained attention to detail, accurate data entry or documentation, and the ability to manage interruptions and competing priorities.
• Must be able to access, input, retrieve, and communicate information using the firm's designated systems, with or without reasonable accommodation.
• Work may involve confidential, sensitive, medical, legal, personnel, or personally identifiable information.
• The position may require remaining in a stationary position for extended periods and moving within the office to access files, equipment, meetings, or shared work areas.

Essential Functions

The following duties represent the position's principal responsibilities. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions.

• Greet clients, visitors, vendors, and other guests professionally and direct them appropriately.

• Answer, screen, and route incoming telephone calls accurately and efficiently.

• Respond to general inquiries within role scope and route legal or case-specific questions appropriately.

• Take and deliver complete, accurate, and timely messages.

• Schedule and coordinate appointments, meetings, and conference-room use as assigned.

• Maintain accurate calendars and communicate scheduling changes promptly.

• Receive, scan, file, organize, and distribute correspondence and documents according to procedure.

• Assist attorneys and staff with filing, data entry, document preparation, and other administrative assignments.

• Receive and coordinate mail, deliveries, and outgoing correspondence.

• Monitor office supplies and communicate replenishment, equipment, or facility needs.

• Maintain an organized, professional, and client-ready reception and common area.

• Protect confidential client, employee, legal, and firm information.

Required Qualifications

• Experience in reception, customer service, office administration, contact-center, or a comparable public-facing role.
• Professional verbal and written communication skills.
• Strong organization, multitasking, message-taking, and attention-to-detail skills.
• Ability to maintain composure and professionalism during difficult or high-volume interactions.
• Proficiency with telephone and standard office technology.

Preferred Qualifications

• Legal receptionist or law-firm experience.
• Experience with confidential client information and case-management systems.
• Bilingual English/Spanish communication skills.

• Paid Time Off (PTO)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• Parental Leave
• Hands on Training
• Mon-Fri Schedule
• Career Growth Opportunities
• Retirement Plan