Assist individuals and their families or caregivers in coordinating and scheduling authorized services and appointments.
Help individuals and families understand available services and identify resources that meet the individual's needs.
Provide information and support regarding the individual's documented diagnosis, support needs, and available resources within the employee's role and scope of responsibility.
Assist individuals and families with future planning, service transitions, and identifying ongoing support needs.
Coordinate or facilitate training opportunities for family members, caregivers, and other individuals who support the person receiving services.
Help identify transportation options, backup service providers, and community-based support resources.
Provide information about self-advocacy groups, peer support opportunities, and other relevant community programs.
Assist individuals and families in accessing resources and information in their primary language.
Communicate changes in service needs, barriers to coordination, and unresolved concerns to the CFS Case Manager or Supervisor.
