Client Services Representative

Saxon Infotech Inc. is looking for a dependable and personable Client Services Representative to help clients get the information and assistance they need.

In this position, you'll communicate with clients, respond to everyday questions, assist with service requests, and work with internal teams to make sure concerns are addressed promptly. You'll play an important role in keeping communication organized and providing a positive experience for the people we serve.

We're looking for someone who communicates clearly, enjoys helping others, and can stay organized while handling different requests throughout the day.

Key Responsibilities

• Respond to client questions through phone, email, and company communication systems.

• Provide information about available services and general procedures.

• Assist with client requests and follow up on unresolved matters.

• Maintain accurate records of client interactions and service updates.

• Work with internal teams to coordinate responses and resolve concerns.

• Update client information and organize related documentation.

• Help schedule appointments and coordinate routine service activities.

• Direct more complex questions to the appropriate team members.

• Keep clients informed about the status of their requests.

• Support daily client service operations and maintain professional communication.

Qualifications

• High school diploma or equivalent.

• Previous experience in a client-facing or administrative position preferred.

• Good written and verbal communication skills.

• Comfortable using computers, email, and Microsoft Office applications.

• Strong organizational skills and attention to detail.

• Ability to manage multiple requests and meet deadlines.

• Good listening and problem-solving abilities.

• Ability to work independently and collaborate with colleagues.

• A professional and respectful approach to client interactions.

Preferred Qualifications

• Experience working with client management or ticketing systems.

• Previous experience providing assistance by phone or email.

• Experience working with distributed teams.

Benefits

• Competitive annual compensation

• Health, dental, and vision insurance

• Paid time off

• Paid holidays

• Retirement savings plan

• Professional development opportunities

• Career growth opportunities

Work Environment

This is a full-time, remote position involving regular communication with clients and colleagues through phone, email, and online systems.

The role requires dependable communication, effective time management, and the ability to maintain accurate records while working independently.

Equal Employment Opportunity

Saxon Infotech Inc. is an equal opportunity employer. All qualified applicants will receive consideration in accordance with applicable employment laws.