Maxonic maintains a close and long-term relationship with our direct client. In support of their needs, we are looking for a Customer Service Representative (CSR).
Job Description:
Job Title:Customer Service Representative (CSR)
Job Type: Contract
Job Location : Shawnee, KS
Work Schedule: Onsite
Pay Rate: $22, Based on experience
Description:
Position Summary
- The Customer Service Representative (CSR) serves as the primary operational support resource for customers and the Sales team.
- This role is responsible for order execution, customer portal management, reporting, documentation, data maintenance, and issue resolution activities that ensure seamless customer experience and accurate business operations.
- The CSR works closely with Inside Sales Representatives (ISRs), Customer Care (CC), Outside Sales Representative (OSR), customers, distribution centers, and suppliers to support daily business requirements and drive service excellence.
Key Responsibilities
- Support customer and supplier portals.
- Coordinate customer document requests and required account documentation.
- (POD, Packing list and Certificates of Conformity)
- Create and maintain customer-specific reports and backlog reports.
- Process customer orders and EDI order entry.
- Expedite orders and coordinate delivery requirements.
- Reconcile purchase order discrepancies and resolve order issues.
- Create part numbers as required and maintain customer part number cross-references.
- Manage Special Pricing Agreements (SPA).
- Initiate Credit requests, Return requests, vendor setups, and compliance-related processes.
- Perform system cleanup activities and data integrity audits.
- Conduct small quote follow-up activities to support pipeline development and skill growth.
- Provide PTO coverage support (customer-facing) for sales teams when required.
- Participate in supplier training and continuous learning activities.
Qualifications
- High School Degree or Equivalent required
- Associate’s degree (U.S.) preferred
- 2-4 years of relevant experience
- Customer service, inside sales support, order management, or electrical distribution industry experience preferred.
- Strong organizational skills with the ability to manage multiple priorities.
- Experience with ERP, CRM, customer portals, and Microsoft Office applications.
- Excellent communication, problem-solving, and customer relationship skills.
- Ability to work collaboratively across sales, customer care, operations, warehouse, and vendor partners.
About Maxonic:
Since 2002 Maxonic has been at the forefront of connecting candidate strengths to client challenges. Our award winning, dedicated team of recruiting professionals are specialized by technology, are great listeners, and will seek to find a position that meets the long-term career needs of our candidates. We take pride in the over 10,000 candidates that we have placed, and the repeat business that we earn from our satisfied clients.
Interested in Applying?
Please apply with your most current resume. Feel free to contact Harkirat Singh for more details.
Maxonic, Inc. is a certified minority-owned technology consulting and staffing firm founded in 2002. We provide technology consulting and staffing services to Fortune 500 companies across the country. We collaborate with clients to design, develop and implement business-driven technology solutions. We have deep domain expertise with multiple big data platforms and have strong partnerships with industry leaders in the space. The founders have over 40 years of experience helping clients and consultants succeed. Our commitment is to provide customers with an honest, personalized, face-to-face, long-term relationship and provide consultants with ethical, respectful, and stress-free care. We believe in the power of building successful careers for everyone.
Specialties:
Staff Augmentation
Professional Services - Artificial Intelligence, Big Data Analytics, Mobile Solutions, and Cloud Solutions
Outsourced Services, Administration and Support
Contingent Workforce Services
