Description
You are the engineer we send in when an installation or a deployed system is in trouble. You'll lead on-site diagnosis and recovery, find root causes, and take what you learn back to Product and Engineering so the same problems don't recur. You're part of Engineering: Support escalates to VP, Engineering, and you are deployed by Engineering Leadership when on-the-ground intelligence is critical to issue resolution.
What You'll Do
- Lead on-site diagnosis and recovery of troubled installations and live deployments, during and after install
- Troubleshoot across access control hardware, wireless locks, networking, power, and cloud-connected software
- Resolve issues in Base Building and Multifamily deployments and in 3rd party integrations
- Write root-cause analyses and file well-documented bugs and improvement requests with Engineering
- Mentor Associate Field Engineers and set troubleshooting playbooks and standards
- Work with Support, Product, and reseller and integrator partners to close out escalations
- Serve as technical lead for the Field Engineering team.
What You Bring
- 8+ years in field engineering, systems integration, or a similar role
- Deep knowledge of access control systems, including Base Building and Multifamily deployments
- Hands-on experience with wireless locks and 3rd party system integrations
- Strong networking and electrical troubleshooting skills
- Comfort working alone at customer sites under pressure
- Clear written and verbal communication with technical and non-technical audiences
- Willingness to travel about 90%, in-country and internationally
Why Work for Us?
Brivo is a Great Place to Work-Certified company and the global leader in cloud-based access control and video surveillance. Following our merger with Eagle Eye Networks, we are building the only platform powerful enough to support the future of AI-driven security.
Why Your Work Matters
Innovation drives our vibe, but purpose drives our mission. You will work on essential systems that protect the health, safety, and welfare of people and property worldwide. At Brivo, your voice is heard, your talent is respected, and your contributions have a global impact.
- The Brivo Experience: We thrive on in-person collaboration and a "one-team" atmosphere. We embrace our international presence, leveraging diverse ideas and backgrounds to improve our culture and our products. To keep our global teams connected and inspired, we provide a premium onsite experience featuring communal meals, recurring social events, and fully stocked workspacesensuring you have everything you need to stay focused while building the future of security.
- Total Rewards: We support our people with competitive medical, vision, and dental plans (including company-offset premiums), a 401k with company match, and an unlimited/accrued Paid Time Off (PTO) policy that empowers you to take the time you need to maintain a healthy work-life balance.
Individual compensation packages are based on job-related skills, experience, qualifications, work location, training, and market conditions. In addition, Brivonians enjoy a robust benefits and perks package tailored to their work location.
Brivo is a Great Place to Work-Certified company and the global leader in cloud-based access control and video surveillance. Following our merger with Eagle Eye Networks, we are building the only platform powerful enough to support the future of AI-driven security.
Why Your Work Matters
Innovation drives our vibe, but purpose drives our mission. You will work on essential systems that protect the health, safety, and welfare of people and property worldwide. At Brivo, your voice is heard, your talent is respected, and your contributions have a global impact.
- The Brivo Experience: We thrive on in-person collaboration and a "one-team" atmosphere. We embrace our international presence, leveraging diverse ideas and backgrounds to improve our culture and our products. To keep our global teams connected and inspired, we provide a premium onsite experience featuring communal meals, recurring social events, and fully stocked workspacesensuring you have everything you need to stay focused while building the future of security.
- Total Rewards: We support our people with competitive medical, vision, and dental plans (including company-offset premiums), a 401k with company match, and an unlimited/accrued Paid Time Off (PTO) policy that empowers you to take the time you need to maintain a healthy work-life balance.
Individual compensation packages are based on job-related skills, experience, qualifications, work location, training, and market conditions. In addition, Brivonians enjoy a robust benefits and perks package tailored to their work location.
