Operations Coordinator

Operations Coordinator Logistics, Track & Trace, and Customer Service

Contract Duration: 6-10 Months

Pay Rate: $21.00 $22.00 / hour

Work Model: Fully Remote post-training (Initial 3-week hybrid ramp-up)

Position Overview

We are seeking a sharp, detail-oriented Operations Coordinator to serve as the operational backbone of our supply chain and customer support execution. In this role, you will manage high-velocity logistics coordination, taking direct orders from Original Equipment Manufacturers (OEMs), executing end-to-end cargo track and trace, recovering delayed loads, and maintaining rapid communication across a multi-platform digital environment. If you thrive on precision, accountability, and solving real-time logistical puzzles, you will excel here.

Key Responsibilities

Customer & OEM Order Execution

• Rapid Inbox Management: Monitor and manage approximately 5 shared group email mailboxes, upholding a strict 15-minute or less response-time SLA.
• OEM Order Intake & Data Entry: Receive direct orders from OEMs and perform accurate, timely data entry across internal platforms.
• Proactive Stakeholder Communication: Serve as the primary point of contact via phone and email for customers, carriers, and internal teams, delivering clear status updates and swift issue resolution.

Transportation Coordination & Load Recovery

• End-to-End Track & Trace: Monitor cargo movement from initial truck dispatch and pickup through final delivery, providing and updating accurate ETAs to keep stakeholders informed.
• Mode & Carrier Selection: Evaluate shipment specifications to determine optimal transportation modes and select carriers based on cost-effectiveness, reliability, and service-level KPIs.
• Proactive Load Recovery: Identify transit disruptions early, troubleshoot bottlenecks, and execute rapid load recovery solutions to prevent service failures.

Multi-System Reporting & Data Integrity

• Multi-Portal Navigation: Operate seamlessly across 1012 distinct systems and customer-specific portals to extract, verify, and update shipment data.
• Reporting & Operational Logs: Pull, run, and analyze daily system reports, maintaining spotless operational trackers and shipment event logs.

Required Skills & Qualifications

• Technical & Excel Proficiency: Intermediate Microsoft Excel skills (comfortable with formulas, spreadsheets, and data manipulation for tracking/reporting) and strong proficiency in MS Office, specifically Outlook.
• Multi-System Agility: Proven ability to toggle accurately between 1012 software interfaces and external customer portals without losing attention to detail.
• Communication & Urgency: Exceptional written and verbal communication skills paired with strong time-management habits to meet sub-15-minute response targets.
• Education: Associate degree, Bachelors degree, or active enrollment in a degree program.
• Industry Familiarity (Preferred, Not Required): Prior exposure to logistics, freight, supply chain, or transportation operations is a plus, but not mandatory. We prioritize customer-first problem-solvers who can thrive independently in a KPI-driven remote setting.

Training & Work Schedule

This role features a structured 4-week onboarding program before transitioning to a 100% remote schedule:

• Weeks 13 (Training): Monday Friday | 8:00 AM 4:00 PM (Hybrid: Partially onsite / partially remote)
• Week 4 (Ramp-Up): Monday Friday | 12:00 PM 8:00 PM (Fully Remote)
• Post-Training Schedule: Tuesday Saturday | 4:00 PM 12:00 AM (Fully Remote)

This is a Contract position based out of Farmington Hills, MI.

The pay range for this position is $21.00 - $22.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a Contract position based out of Farmington Hills, MI.

This position is anticipated to close on Nov 16, 2026.

This is a hybrid position in Farmington Hills,MI.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.