PART-TIME Customer Service Representative

WORK HOURS- Mon-Thurs. 3:00 PM- 7:00 PM; Friday: 11 AM- 7:00 PM

The CSR plays a crucial role in coordinating ground support services at the airport's fixed-base operator (FBO). Customer Service Representatives must be professional, detail-oriented, and driven to provide excellent service.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Provide airport, weather, and parking advisories professionally to aircraft via the UNICOM

· Utilize Total FBO software to conduct point-of-sale transactions and payments on account

· Handle incoming phone and email service requests from customers

· Coordinate with the line service department to ensure customer requests are executed correctly and on time

· Assist customers with hotel, rental car, and courtesy car requests

· Coordinate customer requests for operations outside of normal business hours

· Ensure the airport lobby, caf, conference rooms, and pilot’s lounge are clean and prepared for customer use.

· Other duties as assigned

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· Engage with customers, co-workers, and management in a courteous and respectful manner

· Ability to multitask and exhibit superior attention to detail

· Strong written and verbal communication skills

· Collaborative Professionalism – ability to work as part of a team to achieve common goals

· High School diploma/GED required