Operations & Hardware Installation Associate (Data & Deployment)

About Us

At Kleos Group Inc, we are building the next generation of financial technology. Our platform empowers businesses to process transactions, manage cash flow, and operate with speed and security. As we expand our footprint across the New York metro area, we are looking for a detail-oriented, tech-savvy problem solver to join our operations team.

The Role

We are seeking an Operations & Hardware Installation Associate to serve as a crucial link between our digital systems and our physical hardware. In this hybrid role, you will split your time between maintaining high-integrity client data in our internal systems and configuring, testing, and installing payment terminals, kiosks, or office hardware. This is an ideal entry-level opportunity for someone looking to break into the fintech space with a mix of desk-based operations and hands-on technical work.

What You’ll Do

· Data Management & Integrity: Accurately enter, verify, and update client onboarding records, merchant profiles, and hardware inventory logs within our CRM and database systems.

· Hardware Setup & Configuration: Unbox, provision, update firmware, and test fintech hardware (such as POS terminals, card readers, routers, and workstation setups) before deployment.

· Simple On-Site & In-House Installation: Perform plug-and-play installations, basic cable management, and network connectivity checks either at our Westchester headquarters or at local client locations.

· Quality Assurance & Troubleshooting: Run pre-deployment diagnostic checks to ensure every device communicates securely with our software platform, escalating complex network or hardware bugs to Tier 2 Engineering.

· Compliance & Security: Follow strict fintech data-handling protocols to ensure sensitive client information and cryptographic hardware remain secure at all times.

What You Bring to the Table

· Tech-Savvy Mindset: Basic familiarity with computer hardware, Wi-Fi/Ethernet networking, mobile devices, and standard operating systems (Windows, macOS, iOS, or Android).

· High Attention to Detail: A sharp eye for spotting typos, mismatched serial numbers, or configuration errors before they become client issues.

· Strong Organizational Skills: Ability to manage spreadsheets, track inventory barcodes, and juggle multiple setup tickets without dropping the ball.

· Clear Communication: Comfortable interacting with internal teams and occasionally guiding non-technical clients through basic hardware handoffs.

· Reliability & Mobility: Valid driver’s license and reliable transportation (if local Westchester/NYC site visits are required), plus the ability to lift and carry standard hardware boxes up to 30 lbs.

Bonus Points (Not Required)

· Prior Experience: 1+ year of experience in data entry, IT helpdesk, retail POS support, or technical assembly.

· Software Tools: Familiarity with CRM or ticketing platforms (e.g., Salesforce, Zendesk, Jira) and Excel/Google Sheets.

· Career Ambition: Interest in growing a long-term career in fintech operations, IT infrastructure, or product support.

Why Join Us?

· Competitive Hourly Pay: $20.00 – $25.00/hour with overtime eligibility.

· Benefits: 401(k) plan

· Paid Time Off: PTO, paid holidays, and sick leave in accordance with New York State guidelines.

· Career Growth: Direct mentorship from our engineering and operations leads with clear pathways into senior IT, deployment, or account operations roles.

How to Apply

Ready to help power the future of finance? Submit your resume and a brief note telling us about a piece of technology you recently set up or troubleshot.

Kleos Group Inc. is an equal opportunity employer