Cybersecurity Practice Lead

We're seeking a motivated, hands-on Cybersecurity Practice Lead who is passionate about cybersecurity and excited about helping build and grow our cybersecurity practice.

We have an established customer base, strong technology partnerships, and significant growth opportunities. We're looking for someone who takes initiative, enjoys solving problems, and wants to help develop the processes, procedures, and services necessary to build a successful cybersecurity practice.

This position combines hands-on cybersecurity operations, process development, customer relationships, and business growth.

What You'll Do

• Build the Practice: Develop cybersecurity processes, procedures, standards, and repeatable workflows that improve efficiency, accountability, and service delivery.
• Lead Security Operations: Manage cybersecurity activities, investigate threats, coordinate incident response, and help protect our customers.
• Manage Security Technologies: Work with WatchGuard Firebox, WatchGuard EPDR, Microsoft Defender, Microsoft 365, and Blackpoint Cyber SOC/SIEM.
• Grow Existing Customer Relationships: Identify cybersecurity needs and opportunities to expand services within our established customer base.
• Develop New Business: Partner with our sales team to assess prospective customers, recommend solutions, develop proposals, and help win new cybersecurity customers.
• Drive Continuous Improvement: Identify operational gaps, implement solutions, and establish measurable performance standards.
• Collaborate and Lead: Work directly with company leadership and technical teams to strengthen our cybersecurity capabilities and grow the practice.

The position includes participation in a shared after-hours security escalation process with our SOC partner and internal technical team.

What We're Looking For

• 3–5+ years of hands-on IT security, network security, or cybersecurity experience.
• Strong knowledge of firewalls, endpoint security, Microsoft 365 security, identity management, and incident response.
• Experience with EDR/MDR technologies, security monitoring, and SOC workflows.
• Ability to develop processes, procedures, and technical documentation.
• Strong communication, problem-solving, and customer relationship skills.
• Self-motivated, accountable, and comfortable taking initiative.
• An entrepreneurial mindset and genuine interest in growing a cybersecurity practice.

Preferred: MSP/MSSP experience, WatchGuard, Blackpoint Cyber, Microsoft security certifications, Security+, CySA+, or CISSP.

Chrysalis is a technology solutions company dedicated to helping businesses succeed through reliable IT services, cybersecurity, cloud solutions, and exceptional customer support.

We believe technology should empower businesses, not complicate them. Our approach is built on strong customer relationships, technical expertise, accountability, and a commitment to continuous improvement.

At Chrysalis, our goal isn't simply to become a bigger company. It's to become a BETTER company.

We're passionate about developing our people, improving our processes, embracing innovation, and creating opportunities for professional and personal growth. We value individuals who take ownership, demonstrate integrity, work collaboratively, and are motivated to make a meaningful difference.

We're building a company where employees have the opportunity to contribute ideas, solve challenges, grow professionally, and directly influence our customers' success.