Overview
At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.
Just as our employees are committed to helping our customers manage their finances, we’re committed to our employees. After all, they make it happen for our customers every day.
To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.
Responsibilities
Responsible for the administration of various applications within the banking system. This position performs monitors and maintains various system to ensure efficient performance. Works with other departments to set up the software configurations, establish validation requirements and documentation to maximize system performance. Develop controls and procedures for system changes for new implementations and process changes.
Essential Duties:
- Primary Administrator for the Sharepoint Application.
- Work with Department site owners to set up sites to share information in accordance with policy and procedures.
- Coordinate upgrades with Information Technology and users as necessary
- Troubleshoot and resolve issue with the application or from Departments
- Administrative support for the JHAknow Data Warehouse.
- Monitor the Daily ETL processing for the database. Work with vendor to resolve issues and coordinate corrective action
- Identify performance issues and appropriately routes to IT or users. Works with the various areas to resolve and implement corrective action to prevent future issues as needed.
- Ensures regular maintenance functions such as index maintenance, update statistics, purging, and system reboots are completed as scheduled.
- Complete maintenance within the application to support new roles, adding new tables, creating views as needed.
- Monthly balancing of the JHAknow system to core.
- Administrative support for various core banking applications such as (CRM – Synapsys, Docusign, Nextgen) including:
- Monitoring the Daily ETL processing for the application for both production and test environments. Coordinate with vendor to resolve any issues.
- Ensure third party integrations/uploads are completed timely and efficiently
- Work with the team to implement new functionality within applications.
- Participates in designing and implementing solutions for problems and/or improving efficiency.
- Maintain the General Ledger parameters within the core application timely and accurately, including account setups, parameters and interfaces.
- Maintain compliance with data governance and protocols through all processes.
- Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position. Ensure ongoing adherence to pertinent policies, procedures, and internal controls. Meet all job-specific training requirements in a timely fashion.
Ancillary Duties:
As an integral member of the BIS Department, this position is also responsible to provide assistance wherever necessary to help the department and the Company in achieving their annual goals.
Qualifications
Education, Training and Requirements:
- Bachelor’s Degree in Computer Science, Information Systems or other related field.
Skills:
- Strong analytical and problem solving skills. Excellent verbal and written communication skills in both technical and user-friendly manner, team oriented, adaptability to changing priorities. Microsoft Office (Excel, Word), SQL, and query tools.
Experience:
- Minimum 5 years proven experience with administration of software applications. Banking experience preferred.
- All applicants must be 18 years of age or older.
