Program Specialist - Intakes&Referrals

Join Our Team as a Program Specialist - Intakes & Referrals at MRCI!

Location: Mankato, New Ulm, or Burnsville, MN
Schedule: Full-Time | Monday – Friday | 8:00 AM – 4:00 PM
Starting Pay: $21.23-26.54/hour (based on experience)

Are you a people person who loves building relationships, staying organized, and helping others navigate important services? Do you thrive in a fast-paced environment where every day brings new opportunities to solve problems and make a difference? If so, MRCI wants YOU to join our team as a Program Specialist - Intakes & Referrals!

In this role, you'll be the welcoming first point of contact for clients, families, and referral partners, helping individuals access services that support their goals and independence. This is more than just an administrative position. It's an opportunity to positively impact lives while being part of a mission-driven organization that values compassion, teamwork, and excellence. ??

What You'll Do:

Serve as the primary contact for clients, families, representatives, and referring agencies.

Explain MRCI programs and services and guide individuals through the referral and intake process.

Schedule and coordinate intake and initial planning meetings.

Process intake paperwork and ensure accurate data entry into agency systems.

Obtain and manage required documentation from clients and representatives.

Collaborate with internal teams to identify opportunities and coordinate services for new and existing clients.

Help improve referral and intake procedures to create a seamless customer experience.

Maintain accurate, confidential client records and ensure compliance with HIPAA, DHS requirements, and 245D standards.

Support reporting, file management, and departmental objectives.

Assist with additional duties as assigned.

Perks & Benefits:

Computer & Cell Phone Provided

12 Paid Holidays

10 Vacation Days + 10 Sick/Safe Days accumulated per year

Health, Dental & Vision Insurance

Company-Paid Mental Health Support

403(b) Retirement Plan with Company Match

Health Savings Account (HSA) with Match

Professional Development & Training Opportunities

Meaningful Work That Makes a Difference Every Day

What We're Looking For: Education & Experience

Candidates must meet one of the following qualifications:

• Associate's or Bachelor's degree from an accredited college or university plus 3 years of related human services experience, OR

• High School diploma or equivalent plus 6 years of related human services experience

? Skills & Qualifications

Strong customer service and relationship-building skills

Excellent verbal, written, and interpersonal communication skills

Strong organizational, problem-solving, and critical-thinking abilities

Ability to make decisions and work independently

Proficiency with Microsoft Office and computer-based office software

Understanding of Minnesota 245D licensing standards preferred

Ability to maintain confidentiality and accurate documentation

Valid driver's license, reliable vehicle, and willingness to travel throughout Minnesota

Ability to pass a Minnesota DHS background check

Passion for helping individuals with disabilities and disadvantages achieve their goals

?? Why MRCI?

At MRCI, we believe everyone deserves the opportunity to succeed and fully participate in their community. When you join our team, you're joining a supportive organization dedicated to empowering individuals and creating meaningful opportunities every day.

MRCI is an Affirmative Action/Equal Opportunity Employer.

Ready to make a difference while building a rewarding career? Apply today and bring your passion to MRCI!