Pay: $12.00 per hour
Job description:
Retail Sales & Kiosk Manager – Base Pay + Uncapped Commission + Bonuses
StepUp Shoe Cleaners | Cypress, TX
Job Type: Full-Time / Part-Time (Leadership Position)
Work Location: In Person – Cypress, TX
Compensation: Competitive hourly base pay + uncapped sales commission + performance bonuses (manager pay structure to be confirmed)
About the Opportunity
StepUp Shoe Cleaners is looking for a motivated, reliable, and sales-driven Retail Sales & Kiosk Manager to lead daily operations at our Cypress, TX location.
This is a hands-on leadership and sales position for someone who knows how to sell, lead by example, motivate employees, and take ownership of a retail operation.
You will be responsible for managing the kiosk, supervising sales associates, maintaining inventory, handling opening and closing procedures, and ensuring the team consistently works toward its sales goals.
This is not a traditional cashier or desk management position. Our managers actively approach shoppers, demonstrate products, close sales, and coach their team to do the same.
We're looking for someone who can lead from the front, hold employees accountable, and help grow the business.
Compensation & Earning Potential
We believe strong performance should be rewarded.
Our compensation package includes:
- Competitive guaranteed hourly base pay
- Uncapped commission on personal sales
- Opportunities for performance-based bonuses
- Additional earning opportunities tied to sales results
- Paid sales training
- Employee discounts
- Opportunities for professional growth and advancement
The more you sell and the better your team performs, the greater your earning potential.
Specific management compensation and bonus details will be discussed during the hiring process.
What You'll Do
Sales & Customer Engagement
- Proactively approach shoppers and initiate conversations.
- Demonstrate StepUp shoe-cleaning products to potential customers.
- Convert product demonstrations into sales.
- Recommend and upsell higher-value product packages.
- Consistently work toward individual and team sales goals.
- Lead by example by actively selling alongside your employees.
- Coach sales associates on customer engagement, product demonstrations, objection handling, and closing techniques.
Team Leadership & Employee Management
- Supervise and support retail sales associates during scheduled shifts.
- Train new employees on product knowledge, sales techniques, and kiosk procedures.
- Motivate employees to meet daily and weekly sales goals.
- Monitor employee performance, productivity, and professionalism.
- Help coordinate employee schedules and shift coverage.
- Ensure employees arrive on time, follow company procedures, and remain actively engaged with shoppers.
- Communicate employee performance concerns and staffing needs to ownership.
- Create a positive, competitive, and results-driven work environment.
Kiosk Operations & Daily Responsibilities
- Open and close the kiosk according to company procedures.
- Ensure the kiosk is properly staffed and ready for business.
- Maintain a clean, organized, and professional sales environment.
- Monitor daily operations and address issues as they arise.
- Accurately process transactions and follow cash-handling procedures.
- Ensure equipment, products, and displays are maintained properly.
- Follow all company policies and operational standards.
- Communicate regularly with ownership regarding sales, staffing, and operational needs.
Inventory Management
- Perform routine inventory counts and maintain accurate records.
- Monitor product levels and identify low-stock items.
- Communicate replenishment needs to ownership.
- Help prevent inventory shortages, product loss, and unnecessary waste.
- Ensure products and supplies are properly organized and stored.
- Verify inventory during opening, closing, and scheduled stock checks.
Sales Performance & Accountability
- Track individual and team sales performance.
- Help establish and maintain daily and weekly sales targets.
- Identify opportunities to improve sales conversion and average transaction value.
- Provide feedback and coaching to employees who are not meeting expectations.
- Maintain accountability for overall kiosk performance.
- Report sales results, operational issues, and opportunities for improvement to ownership.
Who We're Looking For
We're looking for someone who is:
- Confident: Comfortable approaching strangers and initiating sales conversations.
- Sales-driven: Motivated by commission, performance goals, and results.
- A natural leader: Able to motivate, coach, and hold employees accountable.
- Responsible: Trusted to open, close, and operate the kiosk with minimal supervision.
- Organized: Capable of managing inventory, schedules, and daily responsibilities.
- Reliable: Consistently punctual, dependable, and professional.
- Competitive: Excited about exceeding personal and team sales goals.
- Coachable: Willing to follow company procedures and improve sales techniques.
- Solution-oriented: Able to handle challenges and make sound decisions during daily operations.
Preferred Qualifications
- Previous retail sales or direct sales experience.
- Previous supervisory, shift lead, assistant manager, or retail management experience.
- Experience working in commission-based sales.
- Experience training or coaching employees.
- Familiarity with inventory management and point-of-sale systems.
- Strong communication and customer service skills.
- Ability to work independently and take ownership of daily operations.
Management experience is preferred, but strong sales performers with demonstrated leadership potential are encouraged to apply.
We value attitude, accountability, work ethic, and the ability to produce results.
This Job May NOT Be for You If
- You prefer waiting for customers to approach you.
- You are uncomfortable selling products or asking customers to make a purchase.
- You want a management title without actively participating in sales.
- You dislike coaching employees or holding others accountable.
- You struggle with punctuality, organization, or responsibility.
- You prefer a job without measurable sales expectations.
Successful StepUp managers lead by example. They sell, coach, organize, solve problems, and take ownership of their kiosk's performance.
What We Offer
- Guaranteed hourly base pay
- Uncapped individual sales commission
- Performance-based bonus opportunities
- Paid product and sales training
- Employee discounts
- Leadership experience
- Opportunities for additional responsibility and advancement
- A performance-driven environment where hard work and results are recognized
What Success Looks Like
A successful StepUp Retail Sales & Kiosk Manager:
- Consistently meets or exceeds personal sales goals.
- Helps employees improve their sales performance.
- Maintains accurate inventory and organized operations.
- Ensures the kiosk opens and closes properly.
- Builds a dependable and productive sales team.
- Takes initiative without requiring constant supervision.
- Helps increase overall kiosk sales and profitability.
Our philosophy is simple: Lead by example. Sell more. Build a stronger team. Grow the business.
Want to Stand Out?
When applying, please answer these two questions:
1. "If your kiosk had three employees working and sales were significantly below goal halfway through the day, what specific steps would you take to improve performance?"
2. "If you noticed inventory was consistently missing or inventory counts were inaccurate, how would you handle the situation?"
We're looking for candidates who can think like a manager, sell like a top performer, and take responsibility for the success of the operation.
If you're competitive, dependable, organized, and ready to lead a sales team while earning commission, apply today.
Job Location: Cypress, TX
Work Location: In Person
Job Type: Full-Time / Part-Time
Pay: Hourly base + uncapped commission + performance bonuses
