Dispatcher

We are looking for a highly organized Dispatcher to support daily delivery operations in Madison, Wisconsin. This Contract position is ideal for someone who thrives in a fast-moving logistics environment and can coordinate drivers, shipments, and package activity with accuracy. The person in this role will help keep deliveries on schedule by managing route activity, addressing service issues, and maintaining strong operational visibility throughout the day.

This is a Part Time position. Hours are 6pm-10pm.

Responsibilities:

• Coordinate morning warehouse dispatch activities by organizing outbound packages and preparing efficient driver routes for the day.

• Scan, tag, and sort shipments accurately to support smooth movement of packages through the facility.

• Oversee active delivery routes and make adjustments as needed to improve efficiency and maintain service levels.

• Verify geofence data and address discrepancies to support accurate delivery tracking.

• Investigate and resolve package exceptions quickly, including failed drop-offs, missing items, and age-verification concerns.

• Track shipment progress and update delivery statuses to ensure clear visibility across daily operations.

• Arrange schedules for independent contract drivers and confirm adequate coverage for planned delivery volume.

• Monitor live messaging channels and respond to operational questions or service-related issues in a timely manner.

• Review proof-of-delivery photos to confirm completion records meet quality and compliance expectations.

• Previous experience in dispatch, logistics coordination, or transportation operations.
• Strong customer service skills with the ability to communicate clearly in a fast-paced setting.
• Familiarity with dispatch systems, shipment tracking tools, or computer-aided dispatch platforms.
• Ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Comfortable working with package scanning, route oversight, and status monitoring processes.
• Problem-solving skills with the ability to address delivery issues quickly and effectively.
• Proficiency with basic computer systems and live communication tools used in day-to-day operations.