Maintenance Manager

Maintenance Manager – The Depot in Raymore, Missouri

As Maintenance Manager, you'll lead maintenance operations through the lease-up and opening of a brand-new multifamily property preparing apartment homes for first move-ins, building a high-performing service operation, and ensuring the community delivers the quality residents expect from day one.

This is a hands-on leadership opportunity for an experienced apartment maintenance professional who thrives in a fast-paced environment and takes pride in building strong systems, solving problems, and keeping a new residential property operating at its best.

At Thompson Thrift, you'll find:

• Values-Driven Culture Excellence, Service, and Leadership guide everything we do
• Career Growth Training, mentorship, and long-term development opportunities
• Work-Life Support Competitive benefits, flexibility, and wellness programs
• Real Impact Hands-on involvement in industry-leading multifamily projects

Your Role as a Maintenance Manager

As Maintenance Manager, you'll lead the day-to-day maintenance and service operations of a new Class A multifamily residential property as it progresses through lease-up.

• You'll provide hands-on leadership to the maintenance team while helping establish the systems, standards, and preventative maintenance practices that will support the property long after opening.
• During lease-up, you'll work closely with community management and internal partners to ensure apartment homes, amenities, building systems, and common areas are ready to welcome a rapidly growing resident base.
• From preparing apartments for first move-ins and addressing new-property maintenance needs to managing service requests and protecting the physical asset, you'll play a critical role in creating a strong first impression and building a high-performing maintenance operation from the ground up.

Key Responsibilities

• Lead, coach, and support maintenance technicians to deliver high-quality work, accountability, and timely service
• Lead hands-on daily maintenance operations, including service requests, preventative maintenance, apartment readiness, and property inspections
• Prepare new apartment homes for first move-ins, ensuring units meet Thompson Thrift's quality and presentation standards
• Partner with community management to coordinate apartment availability, move-in readiness, and maintenance priorities throughout lease-up
• Identify, document, and help resolve maintenance and quality issues that arise as a new residential property transitions into active operations
• Establish and maintain preventative maintenance programs for building systems, equipment, amenities, and common areas
• Ensure resident service requests are completed within established timelines while prioritizing urgent issues and maintaining accurate documentation
• Monitor maintenance workflows, service delivery, and team productivity as occupancy and service volume grow
• Conduct routine inspections of apartment homes, vacant units, building systems, amenities, and common areas to proactively identify maintenance needs and protect asset quality
• Build effective inventory, equipment, and maintenance processes to support efficient property operations
• Support maintenance budget management by monitoring expenses, controlling inventory, and promoting cost-effective operations
• Partner with community management to provide responsive resident service and support an exceptional experience from the first move-ins forward
• Coordinate with vendors and contractors, including obtaining bids, overseeing work, and ensuring quality, timeliness, and cost control
• Ensure compliance with safety standards, OSHA regulations, Fair Housing requirements, and company policies
• Maintain accurate records of maintenance activities, equipment repairs, building systems, and capital components
• Support emergency response efforts and ensure appropriate on-call coverage for urgent maintenance needs

Our Ideal Candidate for this Role

Education

• High school diploma or GED required; equivalent experience considered

Certifications

• EPA certification required
• Certified Pool Operator (CPO) certification preferred
• HVAC certification preferred

Experience & Requirements

• Minimum of 4 years of experience in apartment, multifamily, or residential property maintenance
• At least 2 years of experience in a supervisory or lead maintenance role preferred
• Experience with Class A apartments, luxury multifamily properties, new construction, new developments, or lease-up communities preferred
• Experience leading apartment readiness, preventative maintenance, service operations, and maintenance teams
• Proactive problem-solving skills with the ability to identify and address property maintenance needs before they impact residents or operations

Skills & Attributes

• Strong technical knowledge of HVAC, plumbing, electrical, appliances, building systems, and general apartment maintenance
• Hands-on leadership style with the ability to coach, develop, and hold maintenance team members accountable
• Ability to establish maintenance processes and systems within a new multifamily residential property
• Strong troubleshooting and problem-solving skills with a proactive approach to new-property maintenance needs
• Experience managing maintenance operations, budgets, inventory, vendors, and contractors
• Strong organizational and prioritization skills with the ability to adapt as occupancy and service volume increase
• Excellent communication and resident customer service skills
• Detail-oriented with a strong commitment to property quality, safety, and preventative maintenance

Why This Role Matters

As Maintenance Manager, you'll help build the foundation of a new Class A community by leading the service team, preparing homes for first residents, and establishing maintenance standards that support long-term success. Your leadership will directly impact resident satisfaction, property quality, and the community's success from day one.