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Customer Service Representative

WSL, Inc

Kent, WA 98032 • $19.00 to $21.00 / hr • 11/14/2026

Call Center , Customer Service , General , Professional

Job Description

Job Description
Customer Service Representative

WSL INC

Pay: $19.00 - $21.00 per hour (DOE)
Job Type: Full-Time
Schedule: Monday-Friday, Day Shift
Location: Kent, WA

Join Our Team!

WSL Services is seeking a professional, customer-focused Customer Service Representative to join our team. This position serves as a key point of contact for customers by providing exceptional service, processing orders, resolving issues, and supporting day-to-day operational activities.

The ideal candidate is organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment. Strong communication skills and a commitment to customer satisfaction are essential.

What You'll Do
  • Answer incoming phone calls, emails, and customer inquiries professionally and promptly.
  • Process customer orders accurately and efficiently.
  • Provide product information, pricing, availability, and delivery updates.
  • Coordinate with warehouse personnel, drivers, and management to ensure timely order fulfillment.
  • Resolve customer concerns and complaints while maintaining a positive customer experience.
  • Assist customers with returns, credits, and warranty inquiries.
  • Follow up on open orders, backorders, and delivery issues.
  • Maintain a clear understanding of company products, services, and policies.
  • Perform administrative duties including filing, data entry, and document management.
  • Contribute to a positive team environment and assist with special projects as needed.
What We're Looking For
  • Customer-focused mindset
  • Professional communication
  • Problem-solving and conflict resolution
  • Time management
  • Data entry accuracy
  • Team collaboration
  • Dependability and accountability
  • Adaptability in a fast-paced environment
Physical Requirements
  • Ability to sit, stand, and work at a computer for extended periods.
  • Occasional lifting of office materials up to 25 pounds.
  • Ability to move throughout office and warehouse environments as needed.
What We Offer
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • 401k
  • Stable full-time employment
  • Team-oriented work environment
  • Opportunities for growth and advancement
Why WSL INC?

At WSL INC, we value hard work, teamwork, and outstanding customer service. We offer a supportive environment where employees are respected, challenged, and given opportunities to succeed.

Ready to Join a Winning Team?

If you're dependable, motivated, and ready to build a long-term career with a growing company, we want to hear from you. Whether you're an experienced warehouse professional or looking for an opportunity to learn and grow, WSL INC offers a supportive team environment where your hard work is recognized and valued.

Don't miss this opportunity to join a company that invests in its people and promotes from within. Apply today and take the next step in your career with WSL INC!

Apply today to be considered for this opportunity with WSL INC.

Additional Information
  • Applicants must be authorized to work in the United States.
  • Employment may be contingent upon successful completion of a background check and/or pre-employment drug screening, where permitted by law.
Equal Opportunity Employer

WSL INC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable federal, state, or local law.

Apply Today!

Join WSL INC and become part of a team that values safety, reliability, and hard work. We look forward to reviewing your application.