Job Description
We are looking for a Customer Service Representative to support a non-profit organization by delivering helpful, attentive service to customers and community members in Madison, Wisconsin. This Long-term Contract position is ideal for someone who communicates clearly, stays organized in a fast-paced call center setting, and takes pride in resolving questions efficiently. The person in this role will manage inbound interactions, complete accurate order entry, and provide dependable assistance that reflects the organization’s service-focused mission.
Responsibilities:
• Respond to incoming customer calls with care, patience, and a solutions-oriented approach.
• Provide clear information about services, requests, and next steps while ensuring each interaction is handled accurately.
• Enter orders and service details into internal systems with a high level of precision and timeliness.
• Support customers through phone-based communication, including both inbound conversations and outbound follow-up when needed.
• Resolve routine concerns efficiently and escalate more complex issues to the appropriate team members.
• Maintain complete and accurate records of customer interactions, requests, and outcomes.
• Deliver consistent service that aligns with the standards and mission of a non-profit environment.• Previous experience in customer service or a call center role.
• Ability to manage a high volume of inbound calls while maintaining professionalism and accuracy.
• Experience with order entry and maintaining detailed records in computer systems.
• Strong verbal communication skills and the ability to explain information clearly.
• Comfortable handling both inbound and outbound phone interactions.
• Good organizational skills with close attention to detail.
• Ability to work effectively in a structured, service-driven environment.
