Client Implementation Specialist

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

At Experian, we believe great work happens when people come together. We're focused on attracting talent in and around our designated hub locations who are open to collaborating with colleagues in person. Aligning employees to these talent markets helps foster collaboration, strengthen team connections, and support long-term career growth within Experian. This is a hybrid position and you will reside in or near one of our collaboration hubs:

Scottsdale, AZ · Costa Mesa & San Jose, CA · Allen & Austin, TX · Schaumburg, IL · Atlanta, GA · Boston, MA · Seattle, WA · Saint Louis, MO

The Implementation Specialist II leads complex, multi-product implementations of Experian Employer Services' Paperless Employee solutions for enterprise clients. You will be a primary client-facing implementation resource. You will partner with HR, Payroll, IT, Benefits, Tax, and other client teams to guide projects from kickoff through configuration, integration, testing, and production launch.

You will have a combination of client communication, technical knowledge, project management, and independent learning. You are comfortable working with complex technical and logical workflows, can research and troubleshoot issues, and can translate technical concepts into clear, applicable guidance for both business and technical audiences. You will work in one of our collaboration hub locations, and report to the Manager Implementations.

What You'll Do:

• Lead multiple enterprise client implementations from kickoff through production launch.
• Manage complex, multi-product projects across configuration, integrations, testing, issue resolution, readiness, and go-live.
• Be a trusted implementation partner for enterprise clients and senior-level partners.
• Develop expertise in Paperless Employee products, configurations, business rules, data flows, and integrations.
• Review client files and integration outputs to identify errors, inconsistencies, and risks.
• Manage project plans, milestones, dependencies, risks, and client expectations.
• Partner across Product, Support, and other teams to resolve complex client and technical issues.
• Improve implementation processes, documentation, tools, and our client experience.
• Share knowledge and collaborate with peers to support successful implementations.

You Have:

• Experience leading complex enterprise client relationships and technical conversations.
• Experience explaining technical concepts to all kinds of audiences.
• Experience keeping concurrent client implementations on track by managing priorities, dependencies, risks, and changing requirements.
• Experience in project ownership, accountability, and collaboration skills.
• Experience researching technical issues and quickly learn complex systems, integrations, workflows, and business logic.
• Experience independently investigating issues, collaborating across teams, and escalating when needed to lead resolution.
• Experience partnering with HR, Payroll, IT, Tax, Security, and executive-level partners.

You May Also Have:

• Workday, HR/Payroll integration, or implementation experience.
• Experience with SAML/SSO, SFTP, APIs, SQL, or relational data.
• Experience with structured data formats including CSV, XML, or JSON.
• Experience with SaaS, HR technology, Payroll, Tax, onboarding, or employer compliance solutions.
• Knowledge of I-9, employment eligibility, tax forms and withholding, separation notices, or HR/payroll compliance.
• Experience supporting large enterprise clients or employee populations of 50,000+.
• Project Management Professional certification or formal project management training.

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces 2025 (Fortune Global Top 25), Great Place To Work in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why.

Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. This position is also eligible for a variable pay opportunity and a comprehensive benefits package.

Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Benefits/Perks:

• Great compensation package
• Core benefits including medical, dental, vision, and matching 401K
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
• Explore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.html

Recruitment Fraud Awareness - Experian's recruitment process is conducted only through authorised channels. Recruitment communications will only be sent from an @experian.com email address. Experian will never ask candidates to make any payment as part of an application, interview, assessment, onboarding, or recruitment process. To apply for roles or verify opportunities, please visit experian.com/careers.

#LI-Hybrid

This is a hybrid remote/in-office role.